Design & Client Relationship Manager

3 months ago

Greater Adelaide SA, Australia Essential HR Full time

Generous salary plus commission
- Fantastic opportunity to develop your career in residential housing design
- We value innovation, customer satisfaction, and creativity

**About Century Homes**
A family business, that’s a premier custom residential builder in South Australia. We are dedicated to turning dreams into reality, with uniquely crafted homes tailored to the individual needs of our customers. Our team strives to understand how our customers envisage their ideal lifestyle in their location, and how their daily rituals can be supported through their home’s design.

**Why Join Century Homes?**
- Be part of a company that values innovation, customer satisfaction, and creative design
- Influence both the design and sales success of custom residential builds
- Work in a collaborative environment with opportunities for professional growth
- Earn a generous salary plus commission

**Role overview**
Century Homes focuses on the customer journey as much as the home, building a relationship based on foundations of trust and consultation. So, this role is essential in fulfilling these expectations. As our Design & Client Relationship Manager, you will act as the primary point of contact for prospective customers, using your building design and sales skills to connect with customers, and lead them through the journey of designing and constructing their dream homes.

**Main responsibilities**
- Act as the first point of contact for prospective clients, conducting detailed consultations to understand their vision, lifestyle, and budget
- Create detailed design concepts using software such as AutoCAD or Revit, and modify designs based on client feedback
- Ensure all designs comply with relevant South Australian building codes, zoning laws, and environmental regulations
- Guide clients through the entire sales process, addressing concerns, negotiating contracts, and securing their commitment
- Collaborate closely with the team to ensure that client expectations are met and that all projects adhere to budgetary and time constraints
- Stay in touch with client’s post-sale, offering guidance, answering questions, and addressing concerns, to ensure client satisfaction
- Keep up to date with market trends, competitor offerings, and client preferences to refine sales strategies and stay ahead in the industry
- Provide insights to management on client feedback, project outcomes, and market shifts
- Track lead generation, conversions, and sales metrics, reporting regularly to ensure targets are met

***
**What you will bring**
- Minimum 5 years of experience in building design, with a portfolio showcasing residential projects (custom homes preferred)
- Proven experience in a sales or client-facing role, preferably within the construction, real estate, or design industries
- Qualifications in Building Design, Architecture, or a related field
- Additional training in sales or customer service is a plus
- Proficiency in design software such as AutoCAD or Revit
- Familiarity with South Australian building regulations and construction processes
- Exceptional presentation, negotiation, and communication skills
- Passion for residential design and client satisfaction

***
**Application**:
**_This is an onsite role, so you are required to be in Adelaide with full working rights to be considered._

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