Membership Manager

1 month ago

Hindmarsh, Australia Goodlife Health Clubs Full time

**About Goodlife Health Clubs**:
As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the **Goodlife**.

**As both a service provider and employer our mission is simple: Move people to achieve great things.**

**The opportunity**:
**The Membership Manager** (MM) at our **Hindmarsh** club takes responsibility for leading a capable, in-club team of Member Support Consultants (MSC) to maximise membership growth (through acquisition and retention) and create a positive member experience that drives club visitation and member engagement. The MM takes overall responsibility for achieving joiners, leavers, and member growth goals, whilst overseeing front desk operations and setting best-in-class service standards within the club.

The MM is tasked with mentoring their team and giving them the tools to succeed in their role. They combine their sales expertise, exceptional customer service capability, and motivational leadership skills to develop a culture that inspires prospective members, whilst ensuring that existing members are motivated to continue their fitness journey.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
A career in the fitness industry is a career like no other. With **Goodlife Health Clubs**, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.

**In addition, we offer**:

- A competitive package including base salary, super and uncapped commission
- A complimentary all-access **Goodlife** membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of **Fitness and Lifestyle Group** (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Membership Manager

    4 weeks ago

    Hindmarsh, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs **in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment...

  • Head of Consumer Business

    5 months ago

    Hindmarsh, Australia BespokeHR Full time

    Lead the membership and ticketing activity and identity of a club with the ambition to be the most engaged, respected and successful football club in Australia. - Leadership role reporting to the Chief Executive Officer - Full time position based at Hindmarsh - Dynamic and fast-paced role with some exciting projects ahead Founded in 2003, Adelaide United...

  • Facilities Manager

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Enjoy a rewarding career with variety, managing a diverse range of AnglicareSA facilities. - Achieve success by leading an established, stable, knowledgeable, and self-sufficient team of Facilities Coordinators. - A fully maintained vehicle provided or an additional $12K added to your annual salary **What we offer**: - ** Flexible work arrangements**:...

  • Community Engagement Manager

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Permanent full time position - Based in Hindmarsh - Your chance to influence and have a real impact **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - ** Competitive salary packaging**: Take home more with tax-free...

  • Manager, Learning and Development

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    **12 month, fixed-term contract**: - Based in Hindmarsh, hybrid working environment - ** Fuel your passion** by leading the transformation of Residential Aged Care training **What we offer**: - ** Flexible work arrangements**:Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working...

  • Senior Manager, Residential Services

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time, permanent opportunity Base salary + $12K + super + salary packaging Lead, innovate and elevate Residential Aged Care by managing operations of our facilities  What we offer: Flexible working options - tell us what you need for that work-life balance* Access to our fantastic salary packaging options – increase your take home pay by...

  • Operations Manager, Resident Experience

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time, permanent opportunity - Based in Hindmarsh with travel across our 6 homes - Design a life filled with comfort, connection, and purpose **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - ** Competitive...

  • Senior Manager, Clinical Services

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time permanent opportunity Remuneration includes an additional $12,000 annual travel allowance Lead, mentor and drive a team of clinical professionals to shape the delivery of high quality care What we offer: Flexible working options - tell us what you need for that work-life balance* Access to our fantastic salary packaging options –...

  • Recruitment Business Partner

    2 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time, permanent role in a growing organisation with job stability and security - Flexible working options from our Hindmarsh head office and from home - Flexibility to choose your start and finish times within our core business hours - Make your move to a career with purpose, joining a team with big impact within SA’s largest social services...

  • Volunteer Coordinator

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full Time Position - Based in our Hindmarsh location **What we offer**: - Flexible working options - tell us what you need for that work-life balance* - Access to our fantastic salary packaging options - increase your take home pay by decreasing the amount of tax you pay with $15,899 tax free each year - Meal Entertainment and Holiday Accommodation Card...

  • Recruitment Business Partner

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time, permanent role in a growing organisation with job stability and security - Flexible working options from our Hindmarsh head office and from home - Flexibility to choose your start and finish times within our core business hours - Make your move to a career with purpose, joining a team with big impact within SA’s largest social services...

  • HR Coordinator

    2 months ago

    Hindmarsh, Australia AnglicareSA Full time

    **Work options**: Flexible - Flexible, full time role - Support a Friendly People & Culture team - Salary packaging benefits! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - ** Competitive salary packaging**:...

  • Executive Administration Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Newly created position due to growth - Support the Office of the CEO at a leading not-for-profit organisation - Full-time ongoing role based at Hindmarsh **What we offer**: - ** Competitive salary packaging**: Take home more with tax-free benefits, including up to $15,899 per year and an additional $2,650 tax-free each year for meals and holidays. - **...

  • Client Executive

    5 months ago

    Hindmarsh, Australia Aon Corporation Full time

    Posting Description: - Flexible hybrid working environment - Career progression opportunities - Be part of an experienced and supportive team - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is as a joint venture between two leaders in...

  • Service Support Officer

    2 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Permanent opportunity on a full time basis! - Based at our Hindmarsh location - Boost your take home pay with our attractive salary packaging options. **What we offer**: - Flexible work arrangements: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - Competitive...

  • Head of Marketing and Communications

    5 months ago

    Hindmarsh, Australia BespokeHR Full time

    Lead the Marketing activity and identity of a club with the ambition to be the most engaged, respected, and successful football club in Australia. - Leadership role reporting to the Chief Executive Officer - Full time position based at Hindmarsh - Dynamic and fast-paced role with some exciting projects ahead - Opportunity has arisen as a result of previous...

  • Learning & Development Partner

    2 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Newly created team! - Flexible work arrangements - Salary Packaging - Increase your take home pay! **What we offer**: - ** Flexible work arrangements**: Design your work-life balance. This could include working from home, part-time work, compressed working weeks and flexible working hours.* - ** Competitive salary packaging**: Take home more with tax-free...

  • Customer Data and Billing Officer

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full-time permanent position in an industry leading not-for-profit organisation - Flexible working and hybrid options + salary packaging benefits - Utilise your strong customer service and administration skills to ensure NDIS customer financial and administrative records are accurately managed - Based at our Head Office in Hindmarsh **What we offer**: -...

  • Client Executive

    2 months ago

    Hindmarsh, Australia Aon Corporation Full time

    Posting Description: - **Flexible hybrid working** arrangements**: - ** Free onsite parking**: - ** Career progression opportunities**: - **Be part of an experienced and supportive team** - HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984,...

  • Project Officer, Community Aged Care Systems

    5 months ago

    Hindmarsh, Australia AnglicareSA Full time

    Full time permanent position - Exciting opportunity for an experienced Project officer to join our Community Aged Care Team - Are you looking for your next challenge? Working in collaboration with our leadership team this could be for you! **What we offer**: - Flexible working options - tell us what you need for that work-life balance* - Access to our...