Client Service Officer

5 months ago

Sydney, Australia Charterhouse Full time

**Client Service Officer - NSW Government - Victims Services**

**3 x positions available**
- **$34ph + super**:

- **Immediate start pending checks**:

- **Initial 3 month contract with view to extend**:

- **Parramatta location/Hybrid ( 2 days per fortnight required in the office)**:

- **Full time, Monday to Friday. 38 hours per week**

This large Government department within victims services is seeking an experienced Client Service Officer to join the team for an initial 6 month contract with the potential to extend.

The Customer Service Officer places an integral role in providing front line services to the community from a local office, this includes a range of client and administrative services that contribute to the effective delivery of quality services in the local office. This is a highly rewarding working environment, offering the opportunity to assist those in the community.

**Responsibilities include but not limited to**:

- Work in a trauma informed way to ensure that the needs of the client are holistically addressed
- Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed
- Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices
- Achieve and exceed all key performance indicators and performance targets
- Be aware of and comply with all relevant legislations and regulatory framework.
- Accurate data entry and record management, maintaining confidentiality at all times

**Skills and experience**:

- Outstanding verbal and written communication skills
- Ability to handle sensitive issues and confidential information
- Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
- Decision making and problem solving skills
- Planning and prioritising workloads to meet deadlines in a demanding work place
- Tech savvy - the ability to pick up new systems quickly
- A background in community services or prior experience within the NSW Government is beneficial

**APPLICATIONS CLOSING SOON

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