Claims Coordinator

1 week ago

Sydney, Australia Hannover Re Full time

Claims Coordinator

**Claims Coordinator**

**Department**:Claims Assessing

**Employment Type**:Contract / Temp

**Location**:Sydney

**Reporting To**:Claims Administration Manager

**Description**

**We are somewhat different**

Hannover Re was founded as an in-house reinsurer and started small, a new kid on the block, proving ourselves every day for over fifty years. We've grown into a company with the resources of a major player and the flexibility of a boutique one. We are pragmatic, specialised and highly focused on costs. Modest yet self-assured. All our people count - and our clients sense this.

We are Somewhat **Different**...... Every day..

We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.

We are seeking a Claims Coordinator to join our team. The role will be a full time fixed term contract role until November 2025 reporting directly to our Claims Administration Manager.

**About the role**

As a Claims Coordinator you will be responsible for coordinating end-to-end administration on all primary insurance claims processing. Claim types you will work with include, but are not limited to, Death, TPD, Terminal Illness and Income Protection.

**Key Responsibilities**

**Your day may look a little like**:

- Reviewing claim information and accurately interpreting the policy to determine claim eligibility within delegated authority
- Adhering to all team SLA's
- Accurately recording claim details
- Requesting medical reports and arranging medical appointments
- Liaising with external service providers and clients both via telephone and written communication
- Processing claim payments, ensuring calculations & payment letters are correct
- Assessing and paying Death claims within delegated authority
- Collating documentation and completing general administration duties, including photocopying and filing
- Supporting the processing of direct in-house funeral bordereaux and other direct claims
- Being attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps and contributing to process improvement opportunities

**Skills, Knowledge and Expertise**

**You will need to have**:

- Basic to medium level Excel skills
- Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations
- Experience working with a Claims Management System (CMS) & processing payments
- Excellent organisation, attention to detail and ability to prioritise effectively
- Clear and effective communication, both written and verbal
- Strong analytical, project support and problem solving skills
- Ability to work with mínimal supervision and as part of a team

**Benefits**

It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.

Are our values "Respect", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people with whom we interact, taking the time to understand their needs and perspectives. We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success. Through not only our hybrid working arrangements (2 office days per week minimum), EAP and annual program of wellness events / activities we prioritise employee wellbeing as only together can we achieve our objectives.

We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different" then we want to hear from YOU All you need to do is hit apply.

**No agencies please.**

Job ID 0d78d855-c703-4caa-8114-834003e5a502

  • Claims Coordinator

    2 months ago

    Sydney, Australia Hannover Re Full time

    Claims Coordinator **Claims Coordinator** **Department**:Claims Assessing **Employment Type**:Contract / Temp **Location**:Sydney **Reporting To**:Claims Administration Manager **Description** **We are somewhat different** Hannover Re was founded as an in-house reinsurer and started small, a new kid on the block, proving ourselves every day for over...

  • Claims Coordinator

    1 week ago

    Sydney, New South Wales, Australia Hannover Re Full time

    Claims CoordinatorClaims CoordinatorDepartment:Claims AssessingEmployment Type:Contract / TempLocation:SydneyReporting To:Claims Administration ManagerDescriptionWe are somewhat differentHannover Re was founded as an in-house reinsurer and started small, a new kid on the block, proving ourselves every day for over fifty years. We've grown into a company with...

  • Claims Coordinator

    3 weeks ago

    Sydney, Australia Keegan Adams Recruitment Pty Ltd Full time

    **About the Role** As an Event Response Claims Coordinator, you will be a key player in ensuring a swift and effective response to flooding events. Collaborate with internal teams, such as underwriters and legal professionals, to ensure a comprehensive and timely resolution of property damage claims. **Duties** - Evaluate property damage claims, conduct...

  • Claims & Rental Coordinator

    2 weeks ago

    Sydney, Australia Talent Focus Recruitment Full time

    Our client is a leading global company that prides itself on specialist machinery and equipment and is seeking to expand its team with the inclusion of a Claims & Rental Coordinator for their Western Sydney Office. Reporting to the National Service Manager, you will act as the first point of contact representing the client and provide service support by...

  • Claims and Rental Coordinator

    1 week ago

    Sydney, Australia Talent Focus Recruitment Full time

    Our client is a leading global company that prides itself on specialist machinery and equipment and is seeking to expand its team with the inclusion of a Claims and Rental Coordinator for their Western Sydney Office. Reporting to the National Service Manager, you will act as the first point of contact representing the client and provide service support to...

  • Claims and Rental Coordinator

    1 week ago

    Sydney, New South Wales, Australia Talent Focus Recruitment Full time

    Our client is a leading global company that prides itself on specialist machinery and equipment and is seeking to expand its team with the inclusion of a Claims and Rental Coordinator for their Western Sydney Office.Reporting to the National Service Manager, you will act as the first point of contact representing the client and provide service support to be...

  • Claims Coordinator

    2 weeks ago

    Sydney, Australia Ignite Specialist Recruitment Services Full time

    Contract Type Permanent Reference BH-369849-7 Industry Call Centre & Customer Service Salary per annum - Min: AUD 65000 - Max: AUD 70000 **Passionate about customers and guiding them through from start to finish? This one is for you!** **Duties**: - Deliver high quality customer service - Manage a portfolio of claims at various complexity levels -...

  • Claims Coordinator

    1 week ago

    Sydney, New South Wales, Australia Ignite Specialist Recruitment Services Full time

    Contract TypePermanentReferenceBHIndustryCall Centre & Customer ServiceSalaryper annum - Min: AUD Max: AUD 70000Passionate about customers and guiding them through from start to finish? This one is for youDuties: Deliver high quality customer service Manage a portfolio of claims at various complexity levels Investigate claims and provide accurate assessment...

  • Claims Manager

    3 weeks ago

    Sydney, Australia Parklife Joint Venture Full time

    Be a part of a landmark, city shaping project - Defined career progression and development opportunities - Competitive remuneration package **The Parklife Metro Consortium is working on an exciting new metro rail infrastructure project in Greater Western Sydney.** This city shaping project, which will be delivered under a Public Private Partnership, will...

  • Claims Manager

    1 week ago

    Sydney, New South Wales, Australia Parklife Joint Venture Full time

    Be a part of a landmark, city shaping project Defined career progression and development opportunities Competitive remuneration packageThe Parklife Metro Consortium is working on an exciting new metro rail infrastructure project in Greater Western Sydney.This city shaping project, which will be delivered under a Public Private Partnership, will provide a...

  • Motor Claims Officer

    2 weeks ago

    Sydney, Australia HAYLO People Full time

    Opportunity to make a difference - Supportive leadership team that care about their people - 2 days work from home / flex start and finish An opportunity has become available for a Motor Claims consultant to be an integral part of a small team, supporting customers with luxury brand vehicle claims management. This is a permanent full-time role based in...

  • Claims Administration

    4 weeks ago

    Sydney, Australia MAYDAY Recruitment Group Full time

    I'm excited to share an excellent opportunity that has arisen with one of our clients, a leading insurance company who are looking for a dedicated Administrator to support the Claims department. As an Administrator, you'll handle Claims Admin tasks, enhance client experience, process payments and invoices, manage reporting, triage claims, and serve as the...

  • Claims Administrator

    4 weeks ago

    Sydney, Australia RGA Full time

    **Position Overview** To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day to day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a...

  • Claims Administrator

    4 weeks ago

    Sydney, Australia RGA Full time

    **Position Overview** To provide administration support to the operational areas of RGA focusing strongly on the claims processes, as well as coordinating and supporting the Senior Operations Analyst in the day to day operations of the department. A comprehensive understanding of both the insurance and re-insurance industry, with the ability to maintain a...

  • Claims Administration

    1 week ago

    Sydney, New South Wales, Australia MAYDAY Recruitment Group Full time

    I'm excited to share an excellent opportunity that has arisen with one of our clients, a leading insurance company who are looking for a dedicated Administrator to support the Claims department. As an Administrator, you'll handle Claims Admin tasks, enhance client experience, process payments and invoices, manage reporting, triage claims, and serve as the...

  • Strategic Claims Manager

    3 weeks ago

    Sydney, Australia TransGrid Full time

    Fantastic new opportunity for a Strategic Claims Manager to work on a mega-project at the forefront of the energy transition - High performing, diverse, inclusive, and supportive team - Proudly making a difference with the transition to renewable energy - Based in Sydney - Competitive salary and benefits - Award winning Family Friendly organisation **The...

  • Claims Specialist

    2 months ago

    Sydney, Australia Haylo People Full time

    Make an impact to rural communities throughout the claims process - $70,000 $80,000 Plus Super - Be recognised and rewarded for your hard work Our client is a reputable family friendly insurance company, specialising in supporting rural communities currently experiencing growth. They have an exceptional reputation and put care at the forefront of all that...

  • Claims Specialist

    21 hours ago

    Sydney, Australia Haylo People Full time

    Make an impact to rural communities throughout the claims process - $70,000 $80,000 Plus Super - Be recognised and rewarded for your hard work Our client is a reputable family friendly insurance company, specialising in supporting rural communities currently experiencing growth. They have an exceptional reputation and put care at the forefront of all that...

  • Claims Manager Property, Australia

    2 months ago

    Sydney, Australia AXA XL Full time

    Claims Manager Property, Australia **Claims Manager, Property** Sydney. Hybrid Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that...

  • Claims Manager Property, Australia

    2 months ago

    Sydney, Australia AXA Full time

    **Claims Manager, Property** Sydney. Hybrid Our Claims team sets us apart. Our experienced Claims specialists use their expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer...