Claims Coordinator

1 week ago

Sydney, New South Wales, Australia Hannover Re Full time
Claims Coordinator

Claims Coordinator

Department:
Claims Assessing

Employment Type:
Contract / Temp

Location:
Sydney

Reporting To:
Claims Administration Manager

Description

We are somewhat different


Hannover Re was founded as an in-house reinsurer and started small, a new kid on the block, proving ourselves every day for over fifty years.

We've grown into a company with the resources of a major player and the flexibility of a boutique one. We are pragmatic, specialised and highly focused on costs. Modest yet self-assured. All our people count - and our clients sense this.

We are Somewhat
Different...... Every day.


We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world.

We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally.

We are seeking a Claims Coordinator to join our team.

The role will be a full time fixed term contract role until November 2025 reporting directly to our Claims Administration Manager.


About the role
As a Claims Coordinator you will be responsible for coordinating end-to-end administration on all primary insurance claims processing. Claim types you will work with include, but are not limited to, Death, TPD, Terminal Illness and Income Protection.

Key Responsibilities

Your day may look a little like:

  • Reviewing claim information and accurately interpreting the policy to determine claim eligibility within delegated authority
  • Adhering to all team SLA's
  • Accurately recording claim details
  • Requesting medical reports and arranging medical appointments
  • Liaising with external service providers and clients both via telephone and written communication
  • Processing claim payments, ensuring calculations & payment letters are correct
  • Assessing and paying Death claims within delegated authority
  • Collating documentation and completing general administration duties, including photocopying and filing
  • Supporting the processing of direct inhouse funeral bordereaux and other direct claims
  • Being attentive to identifying the risk of fraud, potential and observed regulatory/legal breaches, processing gaps and contributing to process improvement opportunities

Skills, Knowledge and Expertise

You will need to have:

  • Basic to medium level Excel skills
  • Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations
  • Experience working with a Claims Management System (CMS) & processing payments
  • Excellent organisation, attention to detail and ability to prioritise effectively
  • Clear and effective communication, both written and verbal
  • Strong analytical, project support and problem solving skills
  • Ability to work with mínimal supervision and as part of a team

Benefits
It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.


Are our values "Respect", "Drive" and "We-Spirit" aligned with yours? We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people with whom we interact, taking the time to understand their needs and perspectives.

We value every individual and consider our people to be important to the success of our business with each of us working together to contribute to a common success.

Through not only our hybrid working arrangements (2 office days per week minimum), EAP and annual program of wellness events / activities we prioritise employee wellbeing as only together can we achieve our objectives.


We not only offer a job and a title, but if you are looking for an organisation which values its people and is "Somewhat Different" then we want to hear from YOU All you need to do is hit apply.


No agencies please.
Job ID 0d78d855-c703-4caa e5a502

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