Claims & Rental Coordinator

7 months ago


Sydney, Australia Talent Focus Recruitment Full time

Our client is a leading global company that prides itself on specialist machinery and equipment and is seeking to expand its team with the inclusion of a Claims & Rental Coordinator for their Western Sydney Office.

Reporting to the National Service Manager, you will act as the first point of contact representing the client and provide service support by logging incoming service requests.

To be the operational point of contact for all external and internal customers regarding sales / credit returns and warranty claims. To handle all administrative tasks relating to rental equipment and be the operational point of contact for internal and external customers.
- **$65k + Super**:

- **Full-time, perm opportunity**:

- **Western Sydney Location**:

- **To start ASAP**

**The Role**:

- Process warranty service claims. Resolve conflicts regarding warranty claims and ensure claims are professionally and efficiently resolved in a timely manner
- Manage the data and complete end of month warranty claims in time specified for month end close off
- Respond to all queries from warranty customers both internal and external in a timely manner and speak to customers in a way that meets Company call standards
- **MUST** be an Australian Citizen with full working rights
- Previous Administration experience
- Experience in service & parts operations
- Minimum 1 year full-time equivalent call Centre experience or in a similar environment
- Experience in service and parts operations and coordination of field service technicians (desirable)
- Strong communication skills both written and verbal
- Excellent working knowledge of Microsoft Office programs; Excel, Word, PowerPoint and Outlook
- Willingness to learn and participate in tasks/ team player
- Knowledge of Navision/Salesforce/ Fourwork and/or Service Max (desirable)



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