L1 - L2 Helpdesk Support Technician - H&l

3 weeks ago

Adelaide, Australia Aspire Software Full time

**L1 - L2 Helpdesk Support technician - Hybrid - Adelaide**

H&L POS is growing, and we have a new opportunity in Adelaide for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.

**About H&L**

H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations.

With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations.

H&L POS is currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L, we're regarded as a leading systems developer, and we're first and foremost hospitality people.

**Our Support Team offers**
- Flexible hybrid working from home arrangements
- Training on our software, integrations, and hardware
- Quarterly KPI Bonuses

**What does the role look like**:

- Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
- Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
- Ensuring clients are satisfied with the resolutions you’ll provide them
- Conducting client procedural support and training
- Recognising potential new or expansion revenue opportunities
- Supporting other H&L staff
- Efficiently and accurately logging tickets through our ticketing system

**About You**:

- Excellent problem-solving skills
- A drive for great customer experience
- Thorough knowledge of Windows Operating Systems
- Great organisational skills
- General networking understanding
- Good understanding of printer hardware and drivers
- Basic to intermediate SQL Server knowledge
- Hospitality and/or Point Of Sale experience (H&L POS software)
- Call Centre or Technical Support experience
- Experience using TeamSupport or other ticketing tools
- Excellent written and communication skills
- Ability to work under pressure
- The ability to work both in a team and autonomously when working remotely
- Eagerness to learn
- **Fluent in English, both written and verbal, is essential**:

- **Legally authorised to work in Australia**

Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

If you are passionate about sales, technology, and making a significant impact, we would love to hear from you.

  • L1 - L2 Helpdesk Support Technician - H&l

    1 week ago

    Adelaide, South Australia Aspire Software Full time

    L- L2 Helpdesk Support technician - Hybrid - AdelaideH&L POS is growing, and we have a new opportunity in Adelaide for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.About H&LH&L is a hospitality technology...

  • Amp Bank Customer Service Consultant

    3 weeks ago

    Adelaide Region SA, Australia AMP Limited Full time

    **The opportunity** AMP Bank is a branchless digital bank, which offers home lending and a full suite of everyday banking products. We are a growing retail bank that distributes direct to retail customers and through brokers and financial planners. In this role you will directly help AMP to deliver on it’s purpose of “ _Helping People Create Their...

  • Helpdesk Support

    2 weeks ago

    Adelaide Region SA, Australia Talent International Full time

    Job Details:LocationAdelaideSalaryNegotiableJob TypeFull TimeRefBBBH98603_ ContactAlex JamesPostedabout 3 hours ago Contract role with extensions Adelaide based roleWe are seeking an experienced service desk/ Helpdesk officer to work in night shifts with a large government department.Shift Details: 7pm - 7am, rolling 4 days on x 4 days offTeam size: 1x Team...

  • Business Development Manager

    3 days ago

    Adelaide, Australia AMP Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking.  For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something...

  • Strategic Marketing Specialist

    1 week ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s iconic RAA  Full-time permanent position based in Adelaide CBD Join a tight-knit team with a fun, inclusive and supportive cultureThis exciting opportunity will see you be responsible for leading the development and implementation of the annual category marketing strategies across all Energy products and activities (Solar...

  • Accounts Receivable Clerk

    9 hours ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s iconic RAA  Permanent position based in Adelaide CBD Join a tight-knit team with a fun, inclusive and supportive culture This exciting opportunity will see you reporting directly to the Finance Operations Manager and being responsible for maintaining and controlling RAA’s Accounts Receivable function. You will be...

  • Wind Turbine Technicians X 25

    2 weeks ago

    Greater Adelaide SA, Australia Collar Group Full time

    Project in Burra, South Australia - Site specific benefits - FIFO or DIDO any location in AUSTRALIA - 3/1 Roster - Mid may commencement -to end of October **About the role** **Key Requirements for Success of each Technician** **Level 6: Rigger / Technician (L3)**: - Minimum Competency Requirements_ - Drivers License - Class C; - Construction Industry...

  • Senior Market Research Analyst

    1 month ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

     Exciting opportunity to join SA’s iconic RAA  Full-time permanent position based in Adelaide CBD Join a tight-knit team with a fun, inclusive and supportive culture An exciting opportunity where you will enable and empower data-driven decisions supporting business stakeholders objectives ensuring efficient & well-governed approach to Group research are...

  • Market Research Analyst

    1 month ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s most trusted organisationFull-time permanent position based in Adelaide CBD Thrive in a culture defined by it’s people and values  This exciting opportunity will see you support and conduct research across Consumer, Product, Brand & Communications and RAA strategic projects as required. You will identify and provide...

  • Communications Manager

    4 weeks ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s most trusted brand   Full-time contract until August 2025 based in Adelaide CBD Join a tight-knit team with a fun, inclusive and supportive culture An exciting opportunity where you will be responsible for the management of RAA’s internal communications channels and providing workforce engagement advice and...

  • Electrician - Solar

    3 days ago

    Adelaide Airport, Australia Royal Automobile Association of South Australia Full time

    Full-time permanent | Adelaide Airport location | $55 - $59ph Work for a trusted industry leader in Solar Energy Exciting opportunity to join SA’s iconic RAA RAA Solar & Battery is one of South Australia’s largest providers of solar energy solutions for both residential and commercial customers. Not just an installer of solar panels and batteries, we...

  • Compliance Manager

    1 month ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s iconic RAA  Full-time permanent position based in Adelaide CBD Join a tight-knit team with a fun, inclusive and supportive culture This rewarding opportunity will see you support the Senior Manager Compliance, as well as the broader Governance & Risk function, to develop and implement RAA Group’s Compliance Management...

  • Member Benefits Operations

    4 weeks ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s most trusted organisationFull-time permanent position based in Adelaide CBD with WFH opportunitiesHigh-performance team | Fun, inclusive & supportive culture An exciting opportunity to be responsible for the success of our Member Benefits program by delivering invaluable insights and operational support. Through...

  • Loyalty Program Operations Coordinator

    3 weeks ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Exciting opportunity to join SA’s most trusted organisationFull-time permanent position based in Adelaide CBD with WFH opportunitiesHigh-performance team | Fun, inclusive & supportive culture An exciting opportunity to be responsible for the success of our Member Benefits program by delivering invaluable insights and operational support. Through...

  • Customer Contact Centre Consultant

    4 weeks ago

    Adelaide Region SA, Australia AMP Limited Full time

    **The opportunity** You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development. We have opportunities across Australia and can offer remote and hybrid working (your Talent Consultant...

  • Helpdesk Administration Support

    2 weeks ago

    Adelaide Region SA, Australia National Credit Insurance Full time

    Adelaide CBD Great Working Environment Successful Industry LeaderAbout NCI:For over 35 years NCI has been Australia's leading provider of trade credit solutions. With branches around the Asia Pacific region we are continually striving to better our client's business practices, as their business is central to what we do.A career at NCI is based upon our...

  • Helpdesk Level 1/2

    1 month ago

    Adelaide Region SA, Australia Redwolf + Rosch Full time

    Client focused company supporting women in tech/STEM - Attractive salary package dependant on skills and experience - Melrose Park, Adelaide **COMPANY** This Australian-based IT company offers to arrange of services and provides exceptional customer service to their clients. With the latest technology and support tools you will be supported in developing...

  • Travel Sales Consultant

    3 days ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

    Join SA’s leading Travel ProviderNo Travel Agent experience required- full training providedMultiple Permanent full-time positions available across all RAA storesYour new opportunityAn exciting opportunity to join our RAA Travel team at a time of significant growth. We will provide full training for inexperienced Consultants to join our team where you will...

  • Travel Team Manager

    5 days ago

    Adelaide, Australia Royal Automobile Association of South Australia Full time

     Lead the Adelaide Shop RAA Travel team! Permanent full-time role Base salary + Super + Incentives  Your new opportunityReporting to the Regional Travel Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans.You will also...

  • North Service Centre Adviser Consultant

    5 days ago

    Adelaide Region SA, Australia AMP Limited Full time

    **The opportunity** The next induction role starts on Monday 10th July and there are opportunities based in Sydney, Melbourne, Adelaide and Brisbane. You will need to attend the first few weeks of training on a full-time basis, but flexible working options may be available including part-time hours, condensed hours, job share or early/late shifts around the...