Travel Team Manager

7 days ago

Adelaide, Australia Royal Automobile Association of South Australia Full time

 

  • Lead the Adelaide Shop RAA Travel team
  • Permanent full-time role
  • Base salary + Super + Incentives

 

Your new opportunity

Reporting to the Regional Travel Manager, you will be accountable for providing direction and motivation to your team members, assisting with staff development through on the job coaching and performance improvement plans.

You will also manage your own portfolio of new and existing clients, leading by example by providing outstanding service backed with strong product knowledge. In addition, you will:

  • Direct, motivate and monitor team members, providing feedback and coaching when required.
  • Ensure that team members consistently achieve allocated sales targets and minimum benchmarks.
  • Solve escalated customer concerns to maintain a high level of customer satisfaction.
  • Create and manage end to end travel bookings tailored to each customer’s needs. 
  • Achieve and exceed your own set sales targets.

 

About you

You will be a confident and passionate self-motivated individual who enjoys working in a high performing culture. We are also looking for:

  • Certificate in Travel Tourism or relevant qualification.
  • Demonstrated experience in travel consulting in both a consultant and leadership capacity.
  • A strong desire to motivate, inspire and lead a team.
  • A proven track record of sales achievement in the travel industry.
  • Strong interpersonal skills with a reputation for making things happen.

 

About us

As one of the South Australia’s largest and most iconic organisations, we’re proud to deliver our trusted range of motor, home, and travel services to more than 820,000 members.

In our vision to make life better for members and better for our community, we’re also elevating our offering to include electric vehicle charging, Solar and Battery and more. We’ve been innovating since 1903, and we’re excited to continue to do so for the next 120 years and beyond, with exciting developments in the pipeline.

We’re also one of the state’s largest employers (and growing), with more than 1300 employees working collectively with the common goal to keep our members moving. With a range of locations from RAA Place in the CBD, Mile End, Adelaide Airport and more, our workplaces are growing too – but all still proudly SA-based. 

 

Benefits

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

  • Famil travel opportunities- see the world
  • Terrific pay structure that includes high Guaranteed Earnings paid fortnightly, plus bonuses for achieving Monthly Sales Targets.
  • Free RAA premium road service.
  • Generous discounts on RAA products and services.
  • Flexible Work Arrangements.
  • 12 weeks paid parental leave.
  • Ongoing Training & Development Opportunities & Study Support Program.

 

How to apply

To be part of something bigger and work for a passionate South Australian organisation with members at heart click ‘Apply’ to submit your application by: 9am Monday July 8th  

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a police check before you can work with us at RAA.

 

We are committed to building a workplace that’s diverse and inclusive, where employees are embraced for their unique qualities and valued for their contributions. We believe a diverse and inclusive workplace brings out the best in everyone and helps us to give our members better service. That's why we encourage applications from everyone, including people living with disability, job seekers of all ages, all genders, members of the LGBTIQA+ community and people from culturally diverse backgrounds, including First Nations People.



Required Skills

Required Experience
 

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