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Helpdesk Support

3 months ago

Adelaide Region SA, Australia Talent International Full time

Job Details:

Location
Adelaide

Salary
Negotiable

Job Type
Full Time

Ref
BBBH98603_

Contact
Alex James

Posted
about 3 hours ago

  • Contract role with extensions
  • Adelaide based role
We are seeking an experienced service desk/ Helpdesk officer to work in night shifts with a large government department.

Shift Details: 7pm - 7am, rolling 4 days on x 4 days off

Team size: 1x Team Lead and 3x Helpdesk Officers.

Start:
Until 30th June months Extensions


The unit is responsible for the provision of First Level Service Desk services supporting the clients' business units throughout South Australia.

Service Desk Officers provide efficient and effective customer service by:

  • Preparing and distributing information in relation to access to users across the network or by other means.
  • Monitoring the progress of escalated issues and updating customers on status
  • Communicating major incidents, planned outages and future operation changes to users of the network
Following skills and experience is essential to be successful in the role:

  • Communication and customer care / service skills
  • IT problemsolving skills including the ability to explain solutions clearly in technical and nontechnical terms
  • Organisational skills and the ability to keep accurate work records
  • Customer Service
  • Technical Experience
  • Windows 10, Office 36
  • Active Directory, LAN & WAN technologies
  • Remote tools
  • Marvel call logging system

Desired Qualifications:

  • Certificate II, III or IV in Customer Service related discipline
  • Certificate III or IV Information Technology
  • Microsoft Certified helpdesk Technician
  • HDI Customer Support Specialist