Amp Bank Customer Service Consultant

1 week ago


Adelaide Region SA, Australia AMP Limited Full time

**The opportunity**

AMP Bank is a branchless digital bank, which offers home lending and a full suite of everyday banking products. We are a growing retail bank that distributes direct to retail customers and through brokers and financial planners.

In this role you will directly help AMP to deliver on it’s purpose of “ _Helping People Create Their Tomorrow _” by providing an outstanding experience to AMP Bank customers, financial planners and employers.

This is a phone-based contact centre role and we are offering opportunities in Parramatta, Melbourne and Adelaide (including hybrid/remote work options) starting on Monday 10th July 2023.

The AMP Bank contact centre operates Monday
- Friday 8am-8pm and Saturday & Sunday 9am-5pm (Sydney time).

We offer a full-time permanent contract so applicants will need to have Australian/New Zealand citizenship or permanent residency to be eligible.

**How you will make an impact**
- Provide outstanding customer service to AMP customers, broker and financial planners
- Add value to each interaction by understanding the needs of the individual and adapting to provide the best service approach
- Adhere to relevant KPI’s and service standards

**What you will bring to the role**
- Previous roles in a customer service including retail and hospitality will be valued but are not essential
- You will need excellent communication skills and be able to adapt your style where necessary to deliver messages in a concise and confident manner to your customers
- You will need to make a personal commitment to resolve your customers’ issues and follow through to completion taking ownership of the outcomes

**Recruitment Process**
- **Online questionnaire and interview **which is designed to give you some more information about the role and for us to get to know you better too. You will receive more information about this if selected to progress to this stage.
- **Virtual Assessment Centre **on Thursday 22nd June 12noon-4pm. If you are shortlisted for the Assessment Centre, you will be sent more information and be invited to the Assessment Centre on Monday 19th June

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies



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