Customer Contact Centre Consultant

3 weeks ago

Adelaide Region SA, Australia AMP Limited Full time

**The opportunity**

You will be given comprehensive initial training to get you off to a strong start, so it doesn’t matter if you have no relevant experience. Your training will continue and you will be upskilled to help your professional development.

We have opportunities across Australia and can offer remote and hybrid working (your Talent Consultant will discuss this with you individually).

**About the team**

The contact centre is responsible for servicing advisers and customers on the Master Trust Platform. The Customer Service Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers.

**How you will make an impact**
- Provide outstanding customer service to AMP customers
- Add value to each customer interaction by understanding the customer needs and adapting to provide the best service approach
- Adhere to relevant KPI’s and service standards
- Analyses the cause of a customer's problem and assesses the appropriate course of action

**What you will bring to the role**
- No previous contact centre or financial services experience required, and you will be given comprehensive in-house training to set you up for success
- You will need excellent communication skills and be able to adapt your style where necessary to deliver messages in a concise and confident manner to your customers
- You will need to make a personal commitment to resolve your customers’ issues and follows through to completion taking ownership of the outcomes
- You should display a helpful attitude and focus on achieving positive outcomes for your customers even under challenging circumstances
- Previous roles in a customer service including retail and hospitality will be valued but are not essential

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here**

**Message to recruitment agencies

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