Operations Coordinator

4 weeks ago

Melbourne, Australia B&H Worldwide Ltd Full time

**Job Title**: Operations and Customer Service Coordinator

**Line Manager**: Operations Manager

**Location**:Melbourne

**Conditions**: Full Time (Monday to Friday)

Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential. The Operations Coordinator will work within the Operations team, to complete shipments from start to finish always ensuring excellent customer service.

**Main Role Accountabilities**

**Compliance**:

- Ensure Export and Import processes are completed in compliance with AU regulations and procedures including security and safety.
- B&H Worldwide company QMS requirements (swift and accurate completion of shipments working within the parameters of the AU operating procedures and AU customs law.)

**Operations**:

- Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other B&H departments to meet required deadlines and KPI set by the customer.
- Respond to Customer requests within a timely fashion.
- Ensure all shipments are placed within the Company system.

**Customer Focus**:

- Maintain and develop customer relationships alongside customer solutions and any other relevant departments.
- Understand individual customer needs and requirements.

**Personal Attributes**

This role needs to be underpinned by excellent customer service skills. You will have excellent attention to detail and possess a sound knowledge of Export processes.

**Key Skills and Attributes**
- Work pro-actively using own initiative.
- Proven communication skills both written and verbal.
- Ability to consider several possible options and decide on the most appropriate method.
- Possess appropriate IT skills.
- Excellent process and planning skills.** Qualifications and Experience**
- Industry experience preferably within Air Exports
- Sound knowledge of Word, PP, and Excel.
- Dangerous Goods Compliant

**About Us**

The Global Institute of Logistics has named B&H Worldwide as the worlds Best in Class Global Aerospace Logistics Company. As the benchmark independent freight forwarder in the global aerospace logistics space, our vision is to be the most respected, valued, passionate, and entrusted leader in global aerospace logistics. We aim to provide our employees with a rewarding, safe, and empowered environment that fosters high standards. Working at B&H Worldwide you will have the opportunity to grow your career supported by an award-winning team and industry-leading systems and processes. At B&H we are fully committed to rewarding dedication and success and supporting staff to achieve their full potential.

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