Visitor Experience Officer

4 weeks ago


Melbourne, Australia Royal Botanic Gardens Full time

Work at an iconic Victorian landmark
- Ongoing, full-time (Sunday to Thursday)
- South Yarra location

Who We Are
Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.
What You'll Do
The Visitor Experience Officer is responsible for providing proactive, responsive, high-quality customer service standards for new and existing visitors to Royal Botanic Gardens Victoria. This role ensures visitors receive clear, welcoming information on arrival, and leave having had a positive and safe visitor experience. The role also provides a level of protection for site assets through the enforcement of key RBGV regulations. You must be available to work Sundays and public holidays.
What You'll Bring
The successful applicant will have a strong history of delivering high-quality service to customers in busy environments. You are positive and self-motivated, and enjoy solving problems, working as part of a team and interacting with customers of all backgrounds. You take pride in your work and are now looking to make a genuine contribution to a nationally-recognised organisation.
All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.
Working with Us
At RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.
How to Apply
Applications will only be accepted via the Victorian Government website.



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