Visitor Experience Supervisor
2 days ago
Visitor Experience Supervisor for an Iconic Tourist Attraction $80 - $85k + Super perm role - Belgrave
**Your new company**
This iconic heritage railway, located in the southern foothills of the Dandenong Ranges in Melbourne, Australia, is a narrow gauge line that opened in the early 20th century. It’s one of the most popular steam heritage railways worldwide, attracting tourists both locally and internationally. The main station, located in Belgrave, serves as the operations and administration centre. The line extends through a station at Lakeside, which houses a visitor information centre, and ends at a south-eastern terminus in Gembrook.
A cherished memory for many locals involves a leisurely journey through forests, rolling hills, and open farmland, with legs dangling over the side of the carriage. This tradition, temporarily suspended, has now been reinstated. The railway operates daily, except Christmas Day, providing a scenic journey through Melbourne’s Dandenong Ranges.
**Your new role**
The Passenger Services Supervisor is responsible for leading the delivery of a high-level customer experience for visitors of Puffing Billy Railway with a particular focus on volunteer support and supervision.
Key Duties & Responsibilities:
- Provide daily support and supervision and direct the team, employees and volunteers to ensure tasks are performed, and the team are engaged and proactive while on shift
- Help, drive, motivate, and encourage the passenger operations team to achieve high levels of customer service.
- Participate in the recruitment, training, mentoring, performance management and skill development of volunteers and direct reports
- Manage staff and volunteer rosters - ensuring all shifts are filled efficiently and effectively as per awards and agreements.
- Handle customer complaints, issues and questions
- Develop and coordinate volunteer schedules and rosters to ensure adequate personnel is in place to meet visitor needs
- Maintain personnel records on all volunteers using the Volunteer Management System
- Actively communicate, mentor and train volunteers, monitoring competency and maintaining training records
**What you'll need to succeed**
- Experience supervising, training, rostering and mentoring staff and volunteers -preferred
- Experience working in tourism, not for profit and volunteering sectors - preferred
- Qualifications/training in Customer Service, Business Management, Volunteer/ Human Resource Management preferred
- Certificate IV in Training and Assessment preferred but not essential
**What you'll get in return**
- Unique Work Environment: This is a historic steam railway that operates through picturesque Dandenong Ranges in Victoria, Australia. Being part of this iconic heritage railway allows you to immerse yourself in a unique and charming work environment.
- Community Connection: An opportunity to contribute directly to the local community. As a railway that attracts tourists and visitors, you’ll play a role in preserving history, promoting tourism, and creating memorable experiences for passengers.
- Job Security: A permanent role offers stability and job security.
- Unique Learning Opportunities as you will get to learn about all the different operational areas.
- Team Spirit: There is a strong sense of family and unity. While it has evolved over the years, the camaraderie amongst staff and volunteers remains a positive aspect.
- Scenic Surroundings
**What you need to do now**
2855743
-
Visitor Experience Manager
4 days ago
Melbourne, Victoria, Australia Australian Centre for the Moving Image Full time $100,000 - $150,000 per yearAbout ACMIACMI is your museum of screen culture. Watch, play, make and discover the universe of screen-based art, films, TV and videogames. Visit us in Naarm/Melbourne's Fed Square, online and on tour. Our museum attracts millions of visitors through a vibrant offer of exhibitions, screenings, commissions and festivals. ACMI's industry, education and...
-
Visitor Experience Manager
3 weeks ago
City of Melbourne, Australia State Government of Victoria, Australia Full timeLocation: Melbourne - CBD and Inner Metro suburbs Reference: VG/21-25 ACMI is seeking a Visitor Experience (VX) Manager to lead our Visitor Experience team. This is a full-time ongoing role reporting to the Executive Director of Experience & Engagement. About ACMI ACMI is your museum of screen culture. Watch, play, make and discover the universe of...
-
Melbourne, Australia Falls Creek Full timeThe Opportunity Are you a strategic leader with a passion for tourism, customer experience, and destination marketing? Falls Creek Alpine Resort is seeking a visionary Head of Visitor Experience to elevate our year-round resort offerings and drive unforgettable guest engagement. As a senior leader at Falls Creek, you’ll be the driving force behind...
-
Maintenance Supervisor
4 days ago
Melbourne Eastern Suburbs, Australia HAYS Full timeExciting opportunity to join a well-established manufacturing company as a Maintenance Supervisor **Your new company** Our client is a provider of innovative steel materials, products, systems and technologies located in South-East Melbourne. They are a global organisation with thousands of employees who share passion and expertise in one of the world’s...
-
Customer Experience Supervisor
2 weeks ago
Melbourne, Victoria, Australia Melbourne Sports Centres Full time $60,000 - $90,000 per yearPosted Wednesday, 15 October 2025, 8:00 amAbout State Sport Centres:Are you ready to be a crucial part of the dynamic world of State Sport Centres? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centres are more than just...
-
Visitor Experience Officer
1 week ago
Melbourne, Australia CBRE Full time**Visitor Experience Officer / Receptionist** **Job ID** - 226537 **Posted** - 25-Jun-2025 **Role type** - Full-time **Areas of Interest** Administrative, Customer Service, Facilities Management **Location(s)** Melbourne - Victoria - Australia **Expression of Interest** **Exciting Opportunity with a High End Investment Agency** **Work for CBRE...
-
House Supervisor
9 hours ago
Melbourne Eastern Suburbs, Australia Nadrasca Full timeAbout the role - Highly regarded disability services organisation - Key individual/family liaison and team leadership role - NFP - Can be based at any Nadrasca SIL site in VIC Highly regarded disability services organisation Key individual/family liaison and team leadership role NFP - Can be based at any Nadrasca SIL site in VIC - The Organisation: -...
-
Field Operations Supervisor
2 weeks ago
Melbourne Eastern Suburbs, Australia Victorian Government Full time**Overview**: **Work Type**:Ongoing - Full-time or part-time **Salary**: $75,361 - $82,298 **Grade**:FS4 **Occupation**:Land, asset, resources and facilities management **Location**:Melbourne - Eastern suburbs **Reference**:VG/50938832AUG **Are you ready to take on a pivotal role in managing and leading staff involved in critical forest and fire...
-
Site Supervisor
9 hours ago
Sydney Eastern Suburbs, Australia HAYS Full timeAn opportunity to work for a reputable Tier 1 company on a large scale commercial project. Site Supervisor required for a large-scale commercial project in the eastern suburbs to look after basement works on a large-scale commercial-hospital project. To be successful in this position, you will be an experienced Site Supervisor with experience in commercial...
-
Prison Supervisor
10 hours ago
Melbourne Western Suburbs, Australia Victorian Government Full time**Overview**: **Work Type**:Ongoing - Full-time **Salary**: $97,563 - $105,427 **Grade**:Cog3 **Occupation**:Prison and corrective services **Location**:Melbourne - Western suburbs **Reference**:VG/PS-PPP-JULY25 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...
