
Visitor Experience Officer
1 week ago
**Please note**: This position is paid at Grade 1.1 during the initial training period, increasing to Grade 2.1 with a salary of $56,834- $64,911(+penalties) upon successful completion.
The Shrine of Remembrance is more than just a monument; it's a symbol of remembrance, honour, and community.
**What You'll Do**:
The position reports to the Visitor Experience Manager - Operations, and at times will work under the directive oversight of other Shrine team members, including the Director Visitor Experience and the Ceremonial Program Manager.
**Some of your responsibilities will include**:
- Providing excellent face-to-face engagement to all visitors; making them welcome, orientating them, and engaging them with the Shrine's purpose.
- Supporting and working with the Shrine team to carry out the Shrine's daily operations including general visitation, retail, remembrance services, public programs, education programs, special exhibitions, venue hire, and events.
- Delivering evocative and memorable tours and actively participating in ongoing tour training, evaluation, and improvement.
- Undertaking administrative tasks in support of the Visitor Experience team.
- Following emergency procedures as a Warden in the event of an incident or emergency.
We are looking for a motivated individual who can make a positive impact on our team. Here's what we're looking for:
Essential
- Empathy with the objectives of the Shrine of Remembrance.
- An understanding of, and commitment to, excellent customer service and facilitating exceptional experiences.
- Excellent interpersonal, communication, and interpretative skills with the ability to engage and connect with our diverse visitors.
- Ability to lead and facilitate groups.
- A positive, can-do attitude, with the ability to work as part of a team, be constructive, adaptable, and committed to ongoing improvement.
Desirable
- Cert IV accreditation/certification as a professional tour guide, or similar.
- Retail and cash handling experience, including the use of EFTPOS and POS systems.
- Level 2 First Aid Certificate, CPR, and experience delivering first aid, including using a defibrillator.
**Why Join Us**:
Working with us means being part of a dedicated team that values history, remembrance, and community. You'll have the opportunity to contribute to the growth of a significant Victorian landmark while enhancing your skills in hospitality and tourism. We offer a supportive, flexible, and inclusive work environment that encourages growth and innovation.
The Shrine of Remembrance is committed to equality, diversity, and inclusion. We welcome applicants of any: ability, including people with disability; age; cultural background, including Aboriginal and/or Torres Strait Islander Australians; gender identity; parental or carer status; race; religion; sex; or sexual orientation.
**How to Apply**:
If you're ready to make a meaningful impact and be part of our journey, we'd love to hear from you. Please submit your resume and a cover letter addressing the key selection criteria contained in the links above.
-
Visitor Experience Officer
11 hours ago
Melbourne, Australia Royal Botanic Gardens Full timeWork at an iconic Victorian landmark - Ongoing, full-time (Sunday to Thursday) - South Yarra location Who We Are Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne. What You'll Do The Visitor Experience Officer is responsible for...
-
Visitor Services Officer
7 days ago
Melbourne City Centre, Australia State Library of Victoria Full timeOur vision is of a library for all in a changing world. - An exciting opportunity for a passionate customer service professional to join an energetic and driven team - Permanent, full-time or part-time role (minimum 30.4 hours per week) - Attractive VPS 2.1 salary between $55,439 - $63,318 pro rata + 10.5% superannuation About the opportunity Reporting to...
-
Visitor Experience Officer
1 week ago
Melbourne, Australia Shrine of Remembrance Trust Full timeLocation: Melbourne | CBD Job type: Ongoing - full time or part time Organisation: Shrine of Remembrance Trust **Salary**: $56,834 - $64,911 Occupation: Hospitality and Tourism Reference: VG/VISITOREXPERIENCE The Shrine of Remembrance is Victoria's pre-eminent memorial to the service and sacrifice of Australian men and women in times of war and...
-
Leading Visitor Experiences
2 days ago
Wollongong City Council, Australia beBeeLeadership Full time $129,464 - $142,665Job Title: Team Leader Visitor ExperienceWe are seeking a highly skilled and experienced leader to oversee our visitor experience program.The Team Leader Visitor Experience will be responsible for managing a dispersed team located across the NSW region, developing and delivering visitor experiences, visitor services, volunteering, tourism industry liaison...
-
Leading Visitor Experiences
15 hours ago
Wollongong City Council, Australia beBeeExperience Full time $129,464 - $142,665Job Title:Visitor Experience LeaderAbout the Role:The organization is seeking a Visitor Experience Leader to join their team and contribute to the conservation of the natural environment, flora, fauna, and Aboriginal heritage.Key Responsibilities:Lead the visitor experience program in the South Coast regionManage a dispersed team located from Illawarra...
-
Visitor Experience Officer
11 hours ago
Melbourne, Australia Royal Botanic Gardens Victoria Full timeLocation: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Royal Botanic Gardens Victoria **Salary**: $65,611 - $72,483 Occupation: Customer Service/Call Centre Reference: VG/421917_A - **Work at an iconic Victorian landmark**: - **Ongoing, part-time (Friday - Saturday, 7.6 hours per day)**: - **South Yarra location** **Who We...
-
Visitor Experience Officer
2 weeks ago
Melbourne, Australia CBRE Full time**Visitor Experience Officer / Receptionist** **Job ID** - 226537 **Posted** - 25-Jun-2025 **Role type** - Full-time **Areas of Interest** Administrative, Customer Service, Facilities Management **Location(s)** Melbourne - Victoria - Australia **Expression of Interest** **Exciting Opportunity with a High End Investment Agency** **Work for CBRE...
-
Visitor Services Manager
11 hours ago
Melbourne City Centre, Australia Shrine of Remembrance Full timeWe are committed to excellence in all interactions with up to 700,000 visitors annually; and the Visitor Services Manager (VSM), plays a key role in ensuring the delivery of an exceptional customer service experience. As a key manager in our Visitor Experience team, you will be responsible for the management, planning and delivery of the Shrine's visitor...
-
Team Leader Visitor Experience
24 hours ago
Wollongong City Council, Australia Illawarra Mercury Full timeTeam Leader Visitor Experience Ongoing full-time (35 hours per week) opportunity Office location – Narooma (negotiable)Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributions Do you want your work to make a difference for NSW?Working to protect the state's environment and heritage.About The Role National...
-
Visitor Experience Supervisor
1 week ago
Melbourne Eastern Suburbs, Australia HAYS Full timeVisitor Experience Supervisor for an Iconic Tourist Attraction! $80 - $85k + Super perm role! - Belgrave **Your new company** This iconic heritage railway, located in the southern foothills of the Dandenong Ranges in Melbourne, Australia, is a narrow gauge line that opened in the early 20th century. It’s one of the most popular steam heritage railways...