Visitor Experience Officer

3 weeks ago

Melbourne, Australia Royal Botanic Gardens Victoria Full time

Location: Melbourne | Eastern Metropolitan

Job type: Part time

Organisation: Royal Botanic Gardens Victoria

**Salary**: $65,611 - $72,483

Occupation: Customer Service/Call Centre

Reference: VG/421917_A
- **Work at an iconic Victorian landmark**:

- **Ongoing, part-time (Friday - Saturday, 7.6 hours per day)**:

- **South Yarra location**

**Who We Are**

Royal Botanic Gardens Victoria (RBGV) employs over 240 staff overseeing two beautiful world-class gardens, Royal Botanic Gardens Melbourne and Royal Botanic Gardens Cranbourne.

**What You'll Do**

The Visitor Experience Officer is responsible for providing proactive, responsive, high-quality customer service standards for new and existing visitors to Royal Botanic Gardens Victoria. This role ensures visitors receive clear, welcoming information on arrival, and leave having had a positive and safe visitor experience. The role also provides a level of protection for site assets through the enforcement of key RBGV regulations. You must be available to work Saturdays and public holidays.

**What You'll Bring**

The successful applicant will have a strong history of delivering high-quality service to customers in busy environments. You are positive and self-motivated, and enjoy solving problems, working as part of a team and interacting with customers of all backgrounds. You take pride in your work and are now looking to make a genuine contribution to a nationally-recognised organisation.

All other key selection criteria can be found in the position description which is located under the attachments heading on the Victorian Government Careers website.

**Working with Us**

At RBGV you'll be part of a nationally-recognised organisation that makes a genuine impact on a local and international scale. As an employee you will benefit from flexible working arrangements to assist in creating genuine work/life balance, annual leave loading, access to an Employee Assistance Program and much more.

**How to Apply**

**Applications will only be accepted via the Victorian Government website.

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