Visitor Services Officer

4 days ago

Melbourne, Australia Employment Hero Full time

Key accountabilities

1. As the first point of contact with visitors to MAAS, provide services and information regarding

the programs, exhibitions and facilities available to ensure a consistent and first-rate

experience for all.

2. Deal with first level enquiries and issues and, where necessary, competently direct visitors to

appropriate sources for further or more detailed information.

3. Provide services in the operational areas of ticketing, including selling tickets and

memberships, processing bookings, handling cash and reconciling takings.

4. Support MAAS programming and special events by performing tasks such as tours, ushering,

assisting in the delivery of public programs, the general set-up of spaces, light cleaning and

basic maintenance of activity spaces.

5. Be responsible for enforcing regulations and procedures governing the protection of public

areas and exhibits, the safety and security of visitors and staff.

6. Maintain and update manual and computerised information systems associated with visitor

services processes and systems. Assist where required with visitor evaluation projects

including data collection and visitor observations.

7. Complete any ad hoc duties as required.

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