Partner Success Manager, Eero, Eero Partner Success

7 months ago

Melbourne, Australia Amazon Support Services Pty Ltd Full time

A Master’s degree or foreign equivalent in business administration/management or related field and 3 years of experience in account management or business development. In the alternative, Bachelor’s degree or foreign equivalent in business administration/management, or related field and 7 years of experience in account management or business development.
- Tenured client facing experience managing and accelerating revenue across multiple accounts in a business development or account management role. Experience managing agreements and complex commercial negotiations.
- Excellent written and verbal communication skills. This individual must be capable of leading business reviews, and large group meetings with external partners and eero internal teams.
- Passionate and curious about technology. Has baseline knowledge of networking, software, and hardware. Is effective at explaining how technology works and overseeing technical problem solving.
- Enjoys rolling up their sleeves in a fast paced startup environment and getting things done.
- Able to work cross-functionally with many teams and multi-task with a sense of urgency.
- Impeccable attention to detail, follow-through, and resourcefulness.
- Willing to regularly travel to partner on-sites.

At eero we pride ourselves on dedication to customers and our enterprise partners. Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, escalate concerns easily, and ultimately deploy eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and drive cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance.

Partner Success Management is part of the Operations team at eero. This role also works closely with eero’s Business Development, Product, Engineering, and Manufacturing Operations teams.

Key job responsibilities

Set the standard for how we work with partners, interpret their needs, and prioritize eero workflows dedicated to partner development. Specifically, we’re looking for the following skillsets:
**Partner Development**: Acquire deep knowledge of customers’ vision, products, and objectives. Anticipate partner needs and resolve pain points. Identify and execute on revenue maximizing opportunities for both the partner and eero.

**Program Management**: Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners’ program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners. Accelerate partner deployments by identifying and facilitating expansion opportunities.

**Workflow Prioritization**: Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.

**Strategic Guidance**: Be a strategic advisor to eero’s partners. Earn partners’ trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.

**Quantitative Analysis**: Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives achieved.

Melbourne, VIC, AUS
- Experience selling hardware, software, and telecom services.
- Experience evaluating strategic partnership potential and agreement structuring.
- Experience using analytical, sales, and productivity tools including Microsoft Excel, Salesforce, Microsoft Office Suites, and Microsoft SharePoint.
- Experience with technical writing.

**Acknowledgement of country**:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

**IDE statement**:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

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