Implementation Success Partner, Legal Technology

2 months ago

Melbourne, Australia Thomson Reuters Full time

We are seeking a dedicated and dynamic Implementation Success Partner, Legal Technology to join our Professional Services team.

As an Implementation Success Partner, you will collaborate with clients to understand their unique needs, guide them through the implementation process, and ensure they achieve maximum value from our products. If you are passionate about Legal technology and have a strong background in legal solutions, we would like to hear from you. This role can be based in Sydney or Melbour

**About the Role**

In this opportunity as Implementation Success Partner, Legal Technology you will:

- Be the face of Thomson Reuters Professional Services organization for the client. Build credibility for oneself and the organization. Play the role of a trusted technology advisor, influencer and partner for the client.
- Build and maintain strong relationships with influential client contacts, through and after any project engagement.
- Understand client’s strategic business and technology direction and be capable of advancing and influencing proposals on how Thomson Reuters may support these.
- Work closely with Sales teams during the pre-sales process to give clients confidence and assurance on technology adoption
- Drive upsell of Thomson Reuters products and services within the client organization. Constantly generate opportunities and referrals based on in-depth knowledge of client’s business landscape and priorities.
- Work with Project Managers and all internal Thomson Reuters stakeholders to ensure highest quality delivery of projects, with highest customer satisfaction.
- Work with stakeholders within the client organization to drive adoption and retention of Thomson Reuters products.
- Work with Accounts Managers to help define and execute the Account Strategy for the client.
- Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales. Demonstrate market and product knowledge to the client in an insightful way.
- Provide thought leadership to external audiences via presentations at conferences, participation in customer advisory board meetings, authoring white papers and similar activities.
- Provide thought leadership to internal teams, influencing Solution Architecture, product development/enhancement, integrating various Thomson Reuters solutions and content.

**About You**

You’re a fit for the role of Implementation Success Partner, Legal Technology if your background includes:

- Strong experience and understanding of Legal function in Corporates and Legal Firms
- Experience in adopting or implementing technology in legal function in Firms or Corporates, with a good understanding of how technology can bring efficiencies and key challenges involved
- Minimum of 12 years of experience in managing complex solutions for large and strategic customers
- Minimum of 3 years of experience in assisting with business development and sales within an account, strategic planning and client management, along with working with a broad range of diverse stakeholders within a client organization.
- Prior experience of engaging with and selling technology solutions to senior stakeholders

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**What's in it For You?**

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

- ** Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
- ** Wellbeing**: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
- ** Culture**:Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
- ** Learning & Development**:LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- ** Social Impact**:Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
- ** Purpose Driven Work**:We have a superpower that we’ve never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the fa

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