Partner Success Associate, Key Accounts UBER

6 months ago

Melbourne, Australia Uber Full time

**#GreatMindsDon'tThinkAlike **At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts

**About The Team**

New Verticles is a startup within Uber, a team focussed on growth, but with the support and leverage of Uber's large global ridesharing and delivery businesses. It is the delivery of everything that isn't restaurant food - think groceries, essentials, alcohol, pharmaceuticals, beauty, and more... We are creating something brand new Many of the problems we face are new for Uber and require creative solutions that cater to different customers, we're able to solve them because we deeply care **#BuildwithHeart **.

**About The Role**

The Partner Success Associate (PSA) will play an integral role in the New Verticals Key Accounts team, delivering an outstanding customer experience to a portfolio of our high priority merchant partners. The focus will be to drive business growth and innovation with our merchant partners, expanding our business together in mutually beneficial ways. In conjunction with the Key Account Director (KAD) the Partner Success Associate strives to deliver a world-class customer experience. This includes but is not limited to, identifying growth opportunities within the account, engaging with retail store owners, answering HQ partner questions, and providing best in class service.

A successful Partner Success Associate deeply understands our merchant partner ecosystem; is highly collaborative; is proactive and responsive in working with all stakeholders across the merchant partner organisation; identifies improvement opportunities and makes recommendations; is able to prioritise a number of demands and tasks across a variety of partners; and is detail oriented, trusted and reliable in working with partners. Further to this, our Partner Success Associates are encouraged to own projects outside of their core role, as well as ideate and execute on initiatives that drive value for the wider business.

**Your Impact in Role**:

- Work alongside a Key Account Director (KAD) to provide outstanding customer experience and drive shared business growth within our highest value merchant partners
- Advance the strategic priorities of a portfolio by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration and managing select growth initiatives
- Interpret, through data analysis, opportunities and threats to the merchant partners' business and provide recommendations to drive growth within the partnership
- Identify opportunities to improve the merchant experience and success, working both cross-functionally and building trust across multiple stakeholders across the merchant partner's corporate network to achieve this

**The Experience You'll Bring**:

- A proven track record - you'll have previous customer or partner facing experience at an Enterprise level
- Data acumen - strong data and analytical capability to be able to understand and analyse complex problems and develop recommendations/solutions based on data
- Merchant Empathy - a merchant first, merchant always mindset and a passion for working directly with merchants
- Commercial acumen - understanding of how businesses and organisation work and how to navigate a partner's business (including building credibility and rapport with senior audiences)

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