Customer Success Manager

6 months ago

Melbourne, Australia Netskope Full time

**About Netskope**:
Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.

**About the position**:
Our Customer Success Managers (CSMs) at Netskope are critical in shaping the experience of our most strategic customers as they onboard and adopt the Netskope Security Cloud platform. As a CSM, you will be partnering closely with your assigned customers to understand their business goals, their cybersecurity strategy and risk posture, and their maturity in terms of cloud adoption. With that knowledge, you will devise a value realization plan that will help your customers navigate their adoption and operationalization journey with the Netskope platform, ensuring a smooth and expedient path to deriving full value from their Netskope solution.

As a Customer Success Manager, you will partner across the Netskope organization to advocate for your customer - working with Sales teams, Product Management, Support and Engineering to ensure we are providing a joined-up experience across all aspects of the customer relationship.

You have a strong appreciation of the factors involved when organizations define and implement their security strategies; and are able to provide thought leadership and share best practices when working with senior customer stakeholders. You are able to define indicators of success during the adoption journey, leveraging data and analytics to measure progress and propose improvements.

**Responsibilities**:

- Work with customers to develop a value realization plan that outlines how platform adoption will address their cybersecurity requirements, and drive positive business outcomes.
- Drive adoption through alignment of product capabilities to customer desired outcomes; demonstrating innovation; and integration with other aspects of your customers' cybersecurity landscape.
- Utilize cybersecurity domain expertise to articulate Netskope's value to customers and map solutions to their business objectives and desired outcomes.
- Build relationships with customer senior stakeholders, speaking on a frequent cadence to strengthen relationships while uncovering new opportunities to add value.
- Conduct quarterly business reviews to document success to date, review adoption and usage metrics, align on executive priorities, provide adoption and usage recommendations & review product roadmap.
- Partner with customers to implement and operationalize their Cloud Security change management, governance, and skills programs; as they pertain to implementation of the Netskope platform (for example, SOC integration, building in-house capability etc).
- Establish an ongoing cadence of communication with customers across all required levels (from technical users to the C-suite).
- Recommend solutions to changing client requirements and roadblocks to adoption, by assessing risks and benefits of possible approaches.
- Monitor key performance metrics such as customer satisfaction (NPS score), referenceability, renewal likelihood, adoption maturity, upsell/cross-sell opportunities, and customer engagement.
- Identify root causes of any customer dissatisfaction or blockers to adoption, and work with the extended Netskope account team to formulate and implement corrective action plans.

Be a customer advocate within Netskope, influencing product roadmap and improvements, articulating your customer's business context to our Product & Platform teams.

**Requirements**:
Essential
- 5+ years of customer success management experience, ideally working with enterprise customers to drive adoption of a technical platform or solution.
- Customer-centric and proactive team player that possesses an empathy to drive customer loyalty and adoption
- Successful track record working in and navigating large enterprise environments, building trusted relationships at all levels in the organization.
- Successful track record of driving product adoption and expansion, through understanding the customer's current situation and desired business outcomes.
- Experience of building business aligned cloud and cybersecurity programs.
- Able to thrive in a fast-paced start-up environment.
- Exceptional follow-through with the ability to manage and drive simultaneous and competing customer requests.

Desirable
- Domain knowledge in the areas of data protection, security operations, threat, risk or identity management; technical pre/post sales experience is ideal.
- Strong appreciation of technology in the cloud operations and cybersecurity space; preferred skills include security and networking technologies including Proxies, Next Gen Firewalls, CASB, SSL/IPSec, SSO, DLP and Encryption gateways; particularly in hybrid or cloud environments.
- Ability to travel 5-10%.

**Education**:

- Bachelo

  • Customer Success

    6 months ago

    Melbourne, Australia Eptura Full time

    **Who are we**: Eptura is a global worktech company that provides software solutions for people, workplaces and assets to enable everyone to reach their full potential. With 16 million users across 115 countries, we are trusted by over 16,000 of the world’s leading companies to realise a better future at work. **Role Overview**: As a Customer Success...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Give A Grad A Go Full time

    Competitive starting salary of $80k + Super - Opportunity to the employee ownership plan (ESOP) - Flexible progression **Company profile - ConstuctionTech startup** Are you eager to take the next step in your customer success career in a thriving tech SaaS startup? We are excited to introduce this unique customer success opportunity with a fast-growing...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Selligent Marketing Cloud Full time

    Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold’s products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is...

  • Customer Success Manager

    3 months ago

    Melbourne, Australia WorkWave Full time

    TEAM Software (APAC) by Workwave is currently looking to hire an experienced Customer Success Manager. This role is responsible for ensuring new and existing clients receive the tools and support they need to achieve their strategic business goals. This duties include but are not limited to implementation and deployment, onboarding, nurturing, growing...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Netskope Full time

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia PagerDuty Full time

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! We are seeking an experienced and dynamic Portfolio Customer Success Manager to join our team. In this role, you will...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Cloud Factory Full time

    **Careers**: Help us to assist the growth and innovation of our fantastic clients. Supporting, implementing and developing systems such as SAP Business One, MYOB Advanced, Microsoft Dynamics 365 Business Central, PowerPlatform and Koerber Warehouse Management **What sets a team apart is great passionate people! Welcome to Cloud Factory!**: Cloud Factory...

  • Customer Success Manager

    7 months ago

    Melbourne, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    3 months ago

    Melbourne, Australia NEXTDC Full time

    **Company Description** At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. As an Australian head officed, ASX100 listed company we...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Wrike Careers Page Full time

    Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. **Our vision**:A world where everyone is free to focus on...

  • Customer Success Manager

    3 months ago

    Melbourne, Australia PST.AG Full time

    Key Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia REAL TIME AUSTRALIA Full time

    Long term contract (up to 12+ months) working for a well-recognized Global brand Pref local to Melbourne; Should be flexible & open to Hybrid (WFH + WFO) Up to $450/day (incl. super) +trainings +laptop Make a difference in the lives of customers & work with an award-winning CS Team for one of the most recognized Software companies in the world! Role:...

  • Customer Success Manager

    2 months ago

    Melbourne, Australia Genesys Full time

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Customer Success Manager

    1 month ago

    Melbourne, Victoria, Australia PSC Biotech Full time

    Job DescriptionPSC Biotech Corporation is seeking a skilled Customer Success Specialist to join our team. As a key member of our Implementation Team, you will be responsible for managing client requests and ensuring the successful execution of our mission.The ideal candidate will possess excellent communication and project management skills, with the ability...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Brandwatch Full time

    Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized,...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Software AG Full time

    Software AG is the software pioneer of a truly connected world. Since 1969, we’ve helped 10,000+ organizations turn data into decisions. Our industry-leading suite of integration & API management , IoT & analytics and business transformation products creates a flow of data between people, departments, systems, and devices. _We connect people and...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia ROLLER Full time

    **About ROLLER**: ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing,...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Trellix Full time

    **_Role Overview:_** - To manage high touch and high value accounts yet - To make sure that customer health and adoption are green **COMPANY OVERVIEW** **ABOUT THE ROLE** - You will be considered the lead customer liaison for strategic accounts - Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia Peopleconnexion Full time

    Hot product for a very hot market with proven results - Lead and nurture a diverse account portfolio - Work from home anywhere in Australia! **The Company** Our client has a strong global presence in over 30 Countries and have been in existence for 50 years. Through assessments and guidance, they assist organisations in identifying top talent, increase...

  • Customer Success Manager

    6 months ago

    Melbourne, Australia BoardOutlook Full time

    BoardOutlook is hiring a Customer Success Manager to help us increase the impact of our board software platform across the largest companies in APAC. Below we’ve included more detail on: Why you want to work for BoardOutlook About the role (and you) Location Compensation About our hiring process How to apply **1. Why you want to work for...