Student Services Representative, Student Enquiries

3 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0053542 (Multiple Positions Available)
**Location**:Parkville
**Role type**:Full time; Fixed-term for 12 months
**Department/School**:Student and Scholarly Services
**Salary**:UOM 4 - $71,099 - $75,458 p.a. plus 17% super (pro rata for part-time)
- Further your experience in student services in an exciting, rewarding work environment
- Join a collaborative, supportive team, influence our ways of working and drive value
- Salary range, 17% super, benefits and a flexible hybrid work environment

**About the Role**

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Responsibilities include:

- Ensuring that all interactions are managed sensitively and in accordance with the University’s privacy policy. This includes appropriate management of feedback and complaints
- Assisting with additional student-related activities and projects (such as Southbank service desk, academic progress committees, student card pop-up, student events and workshops) as required.

**Who we are looking for**
To be successful in this role, you will strive off initiative and will have a talent for problem solving and a strong ability to navigate systems, processes and resources. You will be able to enthusiastically work within a high demand fast-paced environment. You will be the sort of person who is most energized when busy, flexible and willing to undertake a range of tasks, and has excellent written and verbal communication skills. You can easily build and maintain rapport with various stakeholders from all diversities in a professional matter.

You will also have:

- A tertiary qualification and/or equivalent mix of education and relevant experience
- Knowledge of and ability to effectively utilize systems such as CRM and student systems, coupled with sound knowledge of MS Word, Excel, Outlook and strong internet search capabilities
- **Desirable**: Experience working in a tertiary education environment

For further information regarding responsibilities and requirements please refer to the attached PD.

**This role requires current valid work rights for Australia.**

**Your new team - Stop 1**
Stop 1 is the University of Melbourne’s primary student services centre. Our frontline teams provide a range of information, guidance and advice for all coursework students, from general admin and enrolment enquiries to complex course planning and referrals to specialist services. Services are delivered via online enquiries, over the phone and in person.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and a enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community. For more information, please visit our Diversity and Inclusion page.

We encourage and welcome applicants from diverse backgrounds.

**Aboriginal and Torres Strait Islander Applicants**

We recognise that reconciliation is central to our purpose. For more information, please visit our Reconciliation page.

**Join Us**

LI-Hybrid

**Advertised**: 17 Mar 2023 12:05 AM AUS Eastern Daylight Time

**Applications close**: 26 Mar 2023 11:55 PM AUS Eastern Daylight Time

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