Student Services Coordinator

2 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0040613
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department/School**:Student and Scholarly Services
**Salary**:UOM 6 - $92,749 - $100,397 p.a. plus 17% super
- Provide high-quality student support, manage accommodations, and elevate the UniMelb experience.
- $92,749 - $100,397, 17% super, benefits, and a flexible hybrid work environment

**About the Role**
Moreover, you'll be instrumental in driving projects aimed at enhancing the overall student experience within our University Colleges and Residential Life Portfolio. You'll also be a key player in supporting the team's operational and strategic endeavors.

Your responsibilities will include:

- Delivering exceptional customer service to prospective and current students and internal stakeholders inquiring about student accommodation, including event management and presentations.
- Collaborating with accommodation providers, residential colleges, and university staff to facilitate student placements, manage accommodation offers, address related inquiries, and ensure compliance with the Under 18 student program.
- Supervising and addressing student inquiries across multiple channels, including OneCRM, while assisting in the enhancement and adaptations of OneCRM for improved inquiry management within the team.
- Ensuring resident records accuracy, aiding in team and portfolio reporting, and assisting in compiling the weekly scorecard when necessary.

**Who we are looking for**
We are looking for a compliance and process-driven individual who embodies initiative, astute judgment, and adept problem-solving skills. You have high-level verbal and written communication skills, characterised by a keen eye for detail. If you have a background in service-oriented settings, and display unwavering dedication to delivering top-notch customer service, you will be an ideal fit for our team.

You will also have:

- Tertiary qualification or an equivalent blend of relevant experience and education/training in the field of tertiary education or student accommodation.
- Demonstrated ability to collaborate effectively within interdisciplinary teams and work autonomously.
- Proven ability and interpersonal skills to establish and sustain effective relationships with diverse stakeholders.
- High proficiency in Microsoft Office suite and student record management systems, along with experience in utilizing and assisting customers with cloud-based CRM systems.

For further information regarding responsibilities and requirements please refer to the attached PD.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**This role requires current valid work rights for Australia.**

**Your new team -Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest, experience, and responses to the below key selection criteria**:

- An example of your strong communication skills and attention to detail.
- An overview of your proficiency in Microsoft Office, student record systems, and cloud-based CRM.
- Summarise your service-oriented experience wi

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