Manager, Student Enrolment

3 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0052710
**Location**:Parkville
**Role type**:Full-time; Continuing
**Department/School**:Student Administration team in Student and Scholarly Services
**Salary**:UOM 9 - $134,320 - $139,749 p.a. plus 17% super
- **Foster staff development and collaboration: Motivate and lead teams to their full potential, driving workforce planning and nurturing capabilities for delivering excellent service in a dynamic environment.**:

- **Oversee the entire student enrolment lifecycle, enabling seamless processes, and aligning services with university priorities.**:

- **UOM 9 - $134,320 - $139,749 p.a., 17% super, benefits, and a flexible hybrid work environment**

**About the Role**
As the Manager of Student Enrolment, your role is vital in the Student Services sub-portfolio of Student Administration. You'll expertly oversee and manage the student enrolment lifecycle to ensure smooth processes and enable student self-service. Collaborating with Academic Divisions and other stakeholders, you'll align enrolment services with institutional priorities. Your focus on workforce planning and staff development will help meet the evolving needs of students and staff.

Your responsibilities will include:
- Leading and supervising teams delivering excellent enrolment student services to meet the diverse needs of stakeholders.-
- Partnering with Student Services portfolio managers to create a coordinated workforce and training plan, prioritizing first-point issue resolution, tiered service delivery, and skill development at all levels.- Consistently nurture and develop team capability, fostering professional and technical knowledge and skills. Staying updated on relevant new developments related to the team, portfolio, and broader organisational objectives.

**Who we are looking for**
We’re seeking an experienced manager who motivates and leads their staff, ensuring that staff are developed to their full potential. You're an expert in enabling and delivering process and system improvements in a complex environment to support the business in achieving its objectives. You will draw on your excellent communication skills, to develop strong collaborative working relationships and provide clarity across teams.

You will also have:

- Tertiary qualification in a relevant discipline and or an equivalent mix of education and relevant experience in student enrolment coordination and compliance or an equivalent combination of relevant experience and education/training.
- Demonstrated expertise in student administration, particularly in student enrolment management services, and a proven track record of working collaboratively with academic divisions, and senior academic stakeholders, and delivering services to students.
- Excellent organisational skills encompassing the ability to develop operational plans, co-ordinate workflow, determine priorities, and schedule tasks to meet deadlines and effectively balance competing service and business demands within a high-pressure environment.
- Demonstrated ability to thrive in a flexible and dynamic environment, showing initiative to achieve defined goals amid changing priorities and tight deadlines.

For further information regarding responsibilities and requirements please refer to the attached PD.
- To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check._

**This role requires current valid work rights for Australia.**

**Your new team - Student Administration team in Student and Scholarly Services**
The Student Administration team in Student and Scholarly Services provides student administration and services from point of enquiry to graduation. This large team supports student enquiries, course planning, enrolment, and graduate research management and provides other services to students to support their academic studies at the University - as well as delivering services to support the curriculum, deliver the timetable, examinations, welcome and graduation ceremonies and the provision of academic records. It is a large, multi-functional, and collaborative team that has a can-do attitude and is focused on constantly striving to approve the student and staff experiences of our services.

**What we offer you**
In addition to being part of a highly collaborative team, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself*

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