Student Service Delivery Assistant

3 weeks ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0056888
**Location**:Parkville
**Role type**:Casual
**Department/School**:Student and Scholarly Services
**Salary**: UOM 2.1 - $38.21 per hour

**About the Role**
As the Student Service Delivery Assistant, you will respond to a broad range of enquiries in accordance with established business practice guidelines and referral protocols. This includes the accurate and timely provision of information to current students, internal stakeholders and the general public, immediate transactional support for a range of activities, management of feedback and complaints, and appropriate referral for specialist assistance. Your aim is to empower our customers to self-manage enquiries as far as possible.

Responsibilities include:

- Providing accurate and consistent information within established service and performance parameters to customers contacting Stop 1
- Adhering to established business practice guidelines and referral protocols and use sound judgement to determine when to refer enquiries on for higher level advice or support
- Approaching every enquiry proactively with a clear commitment to the delivery of service excellence and the student experience

**Who we are looking for**
To be successful in this role, your high levels of positivity and professionalism will allow you to provide high quality customer service. You can adapt to a fast-paced work environment and manage completing tasks effectively and at high standards when supporting students at the university.

You will also have:

- Sound computer literacy skills, and the ability to work with new technologies

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

**This role requires current valid work rights for Australia.**

**Your new team-Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

**What we offer you**
In addition to collaborating with various stakeholders, we offer the opportunity to be part of a vibrant community and a enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**

We value the unique backgrounds, experiences and contributions that each person brings to our community. For more information please visit our Diversity and Inclusion page.

We encourage and welcome applicants from diverse backgrounds.

**Aboriginal and Torres Strait Islander Applicants**

We recognise that reconciliation is central to our purpose. For more information please visit our our Reconciliation page.

**Join Us**

**Applications close**: Monday 24 April 2023 11:55 PM AUS Eastern Standard Time

**Advertised**: 17 Apr 2023 12:05 AM AUS Eastern Standard Time

**Applications close**: 24 Apr 2023 11:55 PM AUS Eastern Standard Time

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