Student Service Officer

4 weeks ago

Parkville, Australia University of Melbourne Full time

Job no: 0062619
Location: Parkville
Role type: Full-time; Fixed-term for 12 months (parental leave)
Department: Student and Scholarly Services

**Salary**: UOM 5 - $83,159 - $95,518 p.a. plus 17% super
- Showcase your outstanding customer service skills
- Attend student events and connect with future students
- Salary packaging, subsidised health and wellbeing services, fitness and cultural clubs, and Myki discounts.

**About the Role**

The role will also undertake projects to improve the student experience in the University Colleges and Residential Life Portfolio.

Your responsibilities will include:

- Managing all student enquiries through various channels including OneCRM

**Who we are looking for**
You will have well-developed communication skills including the ability to build and maintain effective relationships with a broad range of stakeholders. Along with your strong attention to detail, you will have the ability to exercise initiative and sound judgement, with proven problem-solving skills. You will work well and constructively as a member of an interdisciplinary team, while also being able to work independently.

You will also have:

- A tertiary qualification or an equivalent combination of relevant experience and education/training
- Experience in a service-oriented environment with a commitment to the provision of high-quality client service
- Proficiency with Microsoft Office packages including Word, Excel, PowerPoint, and Outlook. Experience in using and supporting customers with cloud-based CRM systems
- Experience using StarRez, our student resident and property management system (preferred)

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position.** This role requires current valid work rights for Australia.

**Your new team -** Student and Scholarly Services**
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The University Colleges and Residential Life portfolio is a portfolio in Student and Scholarly Services that brings together all University-owned residential accommodation, including colleges, halls and accommodation facilities. This includes International House, Wilam Hall, Lisa Bellear House, Little Hall and the Lofts at Melbourne Connect, as well as functions in the former Student Accommodation Unit.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

**Join Us**
- **Resume**:

- **Cover Letter outlining your interest and experience**

**Please note that you are not required to respond to the selection criteria in the.**

If you have any particular questions regarding the job please follow the contact details listed on the.

**Advertised**: 29 May 2024 12:05 AM AUS Eastern Standard Time

**Applications close**: 12 Jun 2024 11:55 PM AUS Eastern Standard Time

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