Student Service Officer
1 week ago
About the Role
As Student Services Officer you will support and assist in the day-to-day operations of the Student Services team, primarily by providing student-facing services such as the management of student applications for University Accommodation. You will also provide advice and information to students, and liaise with internal and external accommodation providers to place students in appropriate accommodation.The role will also undertake projects to improve the student experience in the University Colleges and Residential Life Portfolio.
Your responsibilities will include:
Managing all student enquiries through various channels including OneCRM Troubleshooting issues arising from application management and enquiries Processing and allocating applications for student accommodation using our property management system, StarRez Who we are looking for
You will have well-developed communication skills including the ability to build and maintain effective relationships with a broad range of stakeholders. Along with your strong attention to detail, you will have the ability to exercise initiative and sound judgement, with proven problem-solving skills. You will work well and constructively as a member of an interdisciplinary team, while also being able to work independently.
You will also have:
A tertiary qualification or an equivalent combination of relevant experience and education/training Experience in a service-oriented environment with a commitment to the provision of high-quality client service Proficiency with Microsoft Office packages including Word, Excel, PowerPoint, and Outlook. Experience in using and supporting customers with cloud-based CRM systems Experience using StarRez, our student resident and property management system (preferred)For further information regarding responsibilities and requirements please refer to the attached PD.
Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.
Your new team – Student and Scholarly Services
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.
The University Colleges and Residential Life portfolio is a portfolio in Student and Scholarly Services that brings together all University-owned residential accommodation, including colleges, halls and accommodation facilities. This includes International House, Wilam Hall, Lisa Bellear House, Little Hall and the Lofts at Melbourne Connect, as well as functions in the former Student Accommodation Unit.
What we offer you
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page
The University of Melbourne
We're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.
We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".
Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.
-
Student Experience Officer
1 week ago
Parkville, Victoria, Australia Trinity College, The University of Melbourne Full timeAbout UsFounded in 1872 as the first college of the University of Melbourne, Trinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. The College has a diverse...
-
Student Service Delivery Assistant
7 days ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location:ParkvilleRole type:CasualDepartment/School:Student and Scholarly ServicesSalary: UOM 2.1 - $38.21 per hourAbout the RoleAs the Student Service Delivery Assistant, you will respond to a broad range of enquiries in accordance with established business practice guidelines and referral protocols. This includes the accurate and timely provision of...
-
Student Events Administrator
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role Join us at the University of Melbourne as a Student Events Officer (SEO), where you'll be at the forefront of organising key university events like graduations and exams. With a focus on student experience and academic integrity, you'll manage large-scale activities, handle data, and provide high-quality customer service. This is an...
-
Associate Director Future Students
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location: Parkville and SouthbankRole type: Job Share (0.6FTE / Fixed Term - 2 yearsDepartment/School: Chief Operating Officer Portfolio / Student and Scholarly ServicesSalary: Senior Manager 1 0.6 FTE Job Share opportunity Make a difference in the lives of students Redefine student recruitment and admissions The University of Melbourne would like to...
-
Student and Curriculum Data Analyst
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role As a Data Analyst, you will play a key role in supporting the Student and Curriculum Data & Reporting team. You will work to develop analytical, modelling, automation, business process mining, and business intelligence reporting capabilities, to support significant strategic and business improvement initiatives at the University that impact...
-
Student Experiential Placements Coordinator
1 week ago
Parkville, Victoria, Australia Monash University Full timeThe OpportunityThe Faculty of Pharmacy and Pharmaceutical Sciences with its world-class teaching facilities and research laboratories, is purpose designed for the study of pharmacy and pharmaceutical sciences and is taught by discipline experts who are some of the best equipped and most experienced pharmaceutical scientists and medicine experts in Australia....
-
Scientific Education Officer
1 week ago
Parkville, Victoria, Australia The Walter and Eliza Hall Institute of Medical Research Full timeJob TitleScientific Education OfficerJob Description:An excellent opportunity is available for a Scientific Education Officer to join the Scientific Education Office at Australia's preeminent biomedical research institute.About the Position The Walter and Eliza Hall Institute as the Department of Medical Biology of the University of Melbourne offers an...
-
Administrative Support Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the RoleAs an Administrative Support Officer, you play a crucial role in responding to a variety of enquiries following established guidelines and protocols. Joining our Exams & Graduations team, you'll help create a positive and professional work environment promoting innovation, teamwork, and job satisfaction. Your tasks will include providing...
-
Client Services Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role As a Client Services Officer at the Baillieu Library's Reading Room, you will deliver high-quality frontline services that support learning, teaching, and research at the University of Melbourne. As the welcoming face of the Reading Room, within the University Archives and Special Collections division of the Scholarly Services Program, your...
-
Phd Student
1 week ago
Parkville, Victoria, Australia Murdoch Childrens Research Institute Full timeSalary: $37,000 per annum (pro rata if part time)The opportunity:We have an exciting opportunity for a highly motivated student interested in personalised medicine and pharmacogenomics to undertake a PhD program jointly funded and conducted between MCRI (A/Prof Rachel Conyers) and Peter MacCallum Cancer Centre (Dr Marliese Alexander).Within MCRI you will...
-
Maintenance Officer
1 week ago
Parkville, Victoria, Australia Trinity College, The University of Melbourne Full timeAbout UsTrinity College is a vibrant, diverse community, inspiring and enabling students of exceptional promise from Australia and around the world in its various educational programs, including a Residential College, a Theological School and a Pathways School. Trinity offers a warm collegiate workplace set amongst the leafy environs and historic buildings...
-
Sales and Marketing Officer
1 week ago
Parkville, Victoria, Australia ZOI Education Full timeAbout this role:The Marketing Team plays an integral role in the organisation's operation and growth, providing valuable recruitment and retention strategies to increase student enrolment.ZOI Education is currently seeking an innovative and motivated full-time Sales and Marketing officer to join our close-knit team. An extensive experience and ability to...
-
Associate Director, Residential Services
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location:ParkvilleRole type:Full-time; ContinuingDepartment:University Colleges and Residential Life - Student and Scholarly Services (SASS)Salary:Senior Manager 1 plus 17% super Make your mark on Student Life at the University of Melbourne Step into a leadership position in an innovative and collaborative team Brilliant benefits and a flexible hybrid...
-
Finance Compliance Support Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role The Finance Compliance Support Officer cuts through red tape to ensure smooth, compliant independent contractor engagements for the University. The position tackles complexities alongside advisors, wielding legal knowledge and fostering interdepartmental collaboration. They keep the process efficient, identifying and resolving any hiccups...
-
Academic Programs Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role The Academic Programs Officer, reporting to the Graduate and Custom Programs Coordinator, provides administrative support for award and non-award programs within the Melbourne Medical School's Department of Medical Education. The role involves managing course-related processes for prospective and current students, supporting key lifecycle...
-
Associate Director, Residential Services
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location:ParkvilleRole type:Full Time / ContinuingDepartment/School: Student and Scholarly ServicesSalary:Senior Manager - Salary Guide high $100K's package Leverage your expertise in this key leadership role Lead a highperforming residential services function Universitywide Impact The University of Melbourne would like to acknowledge and pay respect...
-
School Support Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role The School Support Officer will provide comprehensive administrative and operational support to ensure smooth recruitment, onboarding, office relocations, purchasing, and health and safety coordination. Reporting to the School Operations Coordinator, the role involves collaborating with the School's professional team, academics, shared...
-
Work Integrated Learning Officer
7 days ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location:ParkvilleRole type:Casual hours per week; Until August 2023Faculty:Melbourne Graduate School of EducationThe University of Melbourne would like to acknowledge and pay respect to the Traditional Owners of the lands upon which our campuses are situated, the Wurundjeri and Boon Wurrung Peoples, the Yorta Yorta Nation, the Dja Dja Wurrung People....
-
Field Education Liaison Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeJob no:Location:ParkvilleRole type:Part-time; Fixed-term for 4 monthsFaculty:Faculty of Medicine, Dentistry, and Health SciencesDepartment:Department of Social WorkSalary:Level A.6 - $101, ,518 p.a. pro rata plus 17% super Engage with our students and industry partners to support successful placement learning Bring your combination of professional and social...
-
Administrative and Events Officer
1 week ago
Parkville, Victoria, Australia University of Melbourne Full timeAbout the Role Administrative and Events Officer (Education and Outreach) at OPTIMA, based in the School of Mathematics and Statistics at The University of Melbourne, plays a key role in promoting the Centre's education and outreach initiatives. The officer will collaborate with the Business and Operations Manager to deliver educational programs and...
