Student Experience Officer

5 months ago

Parkville, Australia University of Melbourne Full time

**Job no**: 0057069
**Location**:Parkville
**Role type**:Full-time; Fixed-term until May 29, 2026
**Faculty**: Medicine, Dentistry and Health Sciences
**Department**:Student Experience
**Salary**:UOM 6 - $96,459 - $104,413 p.a. plus 17% super
- Coordinate and support multiple undergraduate and postgraduate initiatives to enhance students' sense of belonging and engagement within the Faculty.
- Contribute to innovative, high-impact programs that equip students with job-ready skills and promote success for students from diverse backgrounds.
- Brilliant benefits and a flexible hybrid work environment

**About the Role**
The Student Experience Officer, part of the Student Experience team within the Faculty’s Learning and Teaching Unit, will coordinate and support various undergraduate and postgraduate initiatives aimed at improving student engagement and sense of belonging. Reporting to the Team Leader, Advising and Mentoring, the Officer will manage programs such as the Honours Alumni Mentor Program, MDHS Mentoring Program, and Academic Advising, contributing to high-quality programs that equip students with job-ready skills. This role involves collaborating with students, alumni, and the MDHS community to strengthen connections and ensure students are central to the Faculty's mission as outlined in the Advancing Health 2030 strategy.

Your responsibilities will include:

- Work closely with the Academic Lead, Student Experience and Schools to develop, implement and continuously improve student experience and engagement activities
- Develop and implement student program communications via student newsletters, canvas communities, social media and EDMs
- Develop and maintain resources to support students, mentors and advisers in delivery of all Faculty programs
- Promotion, recruitment, selection and ongoing engagement management for mentees in the MDHS Mentoring Program

**Who we are looking for**

You will also have:

- The appointee will have a bachelor level degree with subsequent relevant experience; or extensive experience and specialist or broad knowledge in administrative fields; or an equivalent combination of relevant experience and education/training.
- Demonstrated experience working collaboratively as part of a team to support a range of stakeholders, ideally in a student and/or academic services context.
- Excellent oral and written communication skills, with an ability to communicate to diverse student, staff and/or stakeholder groups
- Demonstrated commitment to improving the student/client/customer experience with a focus on connection, belonging and/or wellbeing.

For further information regarding responsibilities and requirements please refer to the attached PD.

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your new team - Faculty of Medicine, Dentistry & Health Sciences**
The Faculty of Medicine, Dentistry and Health Sciences is a diverse faculty renowned for its research excellence, teaching, training, and policy leadership across the breadth of medical, biomedical and health science fields.

Led by the Dean, Professor Jane Gunn, the faculty is Australia’s overall leader in clinical, pre-clinical and health sciences, and sits at the heart of a flourishing ecosystem of globally recognised health and biomedical organisations across Victoria. Partnerships are key to our continued success in education, research and enhancing the health and wellbeing of our communities.

**What we offer you**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page

**The University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be yourself**
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

**Aboriginal and Torres Strait Islander Applicants**
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of pro

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