Business Services Coordinator

7 months ago

Melbourne, Australia American International Group, Inc. Full time

Business Services Coordinator

LI-JC1

**Who we are**

Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship - and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.

AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

**Make your mark in Business Services**

Business Services is a global team that manages our vast corporate real estate portfolio. It also has responsibility for corporate security, business continuity / resiliency, and business services such as facilities management. The team takes an innovative approach to supporting day-to-day operations and fostering a dynamic workplace, while driving commercial and operational efficiencies.

**Your future team**

Picture yourself building a successful career at AIG working alongside other talented, highly motivated individuals committed to reaching our goal of becoming the #1 insurance provider. We believe that our success depends on building a world class team. If you would like to be a part of our team, we invite you to consider putting your talents to work with the Corporate Administration department.

Reporting to the Business Services Manager, you will provide and deliver excellent customer service through handling incoming calls and queries and relaying messages; maintain smooth and efficient running of the reception and meeting room area and administrative assistance to the Business Services Team.

**How you will create an impact**

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG's business.

Key accountabilities will include but not limited to:

- Present a professional and positive company image to clients and colleagues as the first point of contact for various groups and individuals such as employees, vendors, suppliers, couriers, contractors and the general public
- Adhere to company policies, procedures and guidelines, including Trade Practices, Equal Employment Opportunities (EEO), Occupational Health and Safety (OHS), Fair Trading, Privacy and Complaints Handling, Code of Conduct, Values and Behaviours
- Punctually open the phonelines at 9:00am and close at 5:00pm daily
- Develop effective relationships with all parts of the business
- Work Health & Safety Committee Secretary duties including managing agendas, minute taking and follow-up on open agenda items
- Work Health & Safety Representative for the office
- Undertake a certificate in First Aid and CPR
- Travel Management Company password set up for all travellers
- Assist with adhoc projects and company initiatives
- Assist with office event planning and execution
- Booking and assisting with catering requests
- Maintain stationery and kitchen supplies
- Manage on boarding and offboarding of new and departing staff

**What you'll need to succeed**
- Excellent organisational and time management skills
- Computer proficient with intermediate word, excel and keyboard skills
- Excellent communication skills - written and verbal
- Understand the importance of being the first point of contact at AIG Australia
- Be self-motivated to work alone if a task is allocated away from the team environment
- Demonstrate an ability to learn quickly
- Maintain a strong focus on attention to detail to ensure quality is always delivered
- A self-starter who is flexible and adaptive

**Reimagining insurance to make a bigger difference to the world**

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

**Welcome to a culture of belonging**

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging th

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