Rostering and Administration Officer

6 months ago

Dandenong, Australia Australian Croatian Community Services Full time

We are looking for high achiever who is detail orientated, excels under pressure, is an excellent communicator who naturally makes clients' feel valued and heard whilst working within the boundaries of their role, and is an active team player.

The Rostering and Administration Officer is responsible for rostering a team of community based support workers to deliver consumer care and support in alignment with a range of program requirements within a community based service. Working in partnership with consumers and stakeholders, the Rostering Officer ensures that shifts are allocated in a timely manner and with mínimal disruption to consumer preferences and workforce availability.

KEY RESPONSIBILITIES:
Serve as the primary point of contact for all rostering enquiries and duties

Coordinate all rostering requests ensuring they are completed accurately and in a timely manner to reflect consumer requests, within scope of role

Update and maintain roster changes log (or similar system) to ensure accuracy of roster changes

Manage and prioritise workload in constantly changing high volume environment to meet consumer requests and business needs

Meet deadlines whilst maintaining attention to detail and accuracy including a strong focus on quality of work

Update roster database with support worker availability, consumer preferences, leave requests and other relevant information

Monitor hours worked by support workers to ensure they are working within the scope of industrial relations obligations

Demonstrates a high level of customer service to consumers, general public and staff in a prompt, professional and effective manner

Communicate sensitively, openly and effectively with consumers, their families/carers and/or advocates, substitute decision makers and other staff including providing prompt, courteous and relevant responses to all enquiries including internal and external requests

Strive for continuous improvement in work practices by seeking and reporting opportunities for improvement

Work safely at all times to protect the health, safety and welfare of self, colleagues and consumers

Undertake administrative duties as required

KEY REQUIREMENTS

Certificate III/IV in Business Administration (desirable) or Community Agenda/Rostering Experience (essential)

Current National Police Clearance - Aged Care (essential)

Must have community aged care rostering experience

Demonstrated experience working in a fast-paced rostering, administration and data entry role utilising rostering computing systems and customer information databases

Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes

Strong customer service focus with excellent interpersonal skills

Experience in using electronic rostering systems and consumer databases

**Job Types**: Full-time, Fixed term
Contract length: 12 months

**Salary**: From $40.00 per hour

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dandenong, VIC 3175: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Dandenong, VIC 3175

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