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Ict Help Desk Officer, Nsw, 8 Months

5 months ago

Sydney, Australia Infopeople Full time

ICT Help Desk Officer
- NSW
- 8 Months

The Service Desk Analyst provides Tier 1 Information Technology support in a high volume service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk.

**Key Accountabilities**:

- Providing advice to employees to ensure as many enquiries are resolved without the need for escalation to Tier 2 IT support teams.
- Administrative processing of work items to provision access to IT systems, submission of warranty claims and logistics of service calls.
- Adhering to relevant policies, procedures and processes to ensure information and advice provided to clients is current and accurate.
- Answering, clarifying and responding to client questions/complaints and status follow up calls, including the nature of the enquiry, problem or issue to ensure accurate advice is provided to the client and complex matters are escalated appropriately.

**If this sounds like you**:
**Infopeople - Josie Bandiola**

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