Ict Help Desk Officer, Nsw, 8 Months

2 weeks ago


Sydney, Australia Infopeople Full time

ICT Help Desk Officer
- NSW
- 8 Months

The Service Desk Analyst provides Tier 1 Information Technology support in a high volume service desk environment to assist callers in addressing, resolving or redirecting technical enquiries relevant to the services delivered by the Information and Digital Services (IDS) IT Service Desk.

**Key Accountabilities**:

- Providing advice to employees to ensure as many enquiries are resolved without the need for escalation to Tier 2 IT support teams.
- Administrative processing of work items to provision access to IT systems, submission of warranty claims and logistics of service calls.
- Adhering to relevant policies, procedures and processes to ensure information and advice provided to clients is current and accurate.
- Answering, clarifying and responding to client questions/complaints and status follow up calls, including the nature of the enquiry, problem or issue to ensure accurate advice is provided to the client and complex matters are escalated appropriately.

**If this sounds like you**:
**Infopeople - Josie Bandiola**

3538206



  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...

  • Ict Asset Officer

    4 weeks ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or...


  • Sydney, Australia Public Sector People Full time

    Information Management Help Desk Officer contract - Highly competitive hourly rate - Flexible working arrangement Launch Your Records Management Career in a 6 Month Contract with a local Council in Western Sydney **Do you thrive in a fast-paced environment where you can leverage your information management skills to support a growing organisation?** We...


  • Sydney, Australia City of Canada Bay Full time

    Location**:Drummoyne, Sydney and various.** Job Number**:CB18113** - **$71,736.33 - $82,496.78 per annum plus super**: - **Participation in Council's 9-day fortnight scheme**: - **Full-Time - 35 hours per week** The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its...


  • Sydney, Australia City of Canada Bay Council Full time

    Location**:Drummoyne, Sydney and various.** Job Number**:CB18113** - **$71,736.33 - $82,496.78 per annum plus super**: - **Participation in Council's 9-day fortnight scheme**: - **Full-Time - 35 hours per week** The City of Canada Bay is a thriving, colourful community, surrounded by the beautiful bays of Sydney Harbour. The area is also known for its...


  • Sydney, Australia NSW Government -Digital Information Office Full time

    **_Do you want your work to make a difference for NSW?_** - Together, we create thriving environments, communities and economies._ - **ICT Customer Service Agent**: - **Permanent full-time opportunity, 35 hours per week**: - **Parramatta office location - fast paced environment!**: - **Salary relative to experience, and ranges from **$79,032 to $86,539 +...

  • Service Desk Analyst

    4 weeks ago


    Sydney, Australia Peoplebank Full time

    Location: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...


  • Sydney, Australia NSW Government -Legal Aid Commission, Office of the Full time

    **Principal Manager, Cyber Security and ICT Risk - Clerk Grade 11/12 - Information and Communications Technology - Central Sydney - Full-time - Ongoing** **About us** Legal Aid NSW helps people experiencing disadvantage with their legal problems. We can help people with criminal, family and civil law issues. We give legal advice, represent people at courts...


  • Sydney, Australia Balance Recruitment Full time

    This government agency is located in the centre of metropolitan Sydney. They are looking for an IS Service Desk Lead to manage a team of 3 staff. - Start ASAP in a contract till end June 2023 - Generous daily rate - Office based role This contract role will see you manage a team of 3 technical specialists responsible for the operational maintenance of the...

  • Training Officer Ict

    4 weeks ago


    Sydney, Australia NSW Government -Legal Aid Commission, Office of the Full time

    **About us** Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. **About the role** Legal Aid NSW is on a Digital...


  • Sydney, Australia Infopeople Full time

    Operational Service Desk / Contact Centre Experience - ICT Hardware and Software Troubleshooting - Remedy Helpdesk Framework **Overview** The position is a first level technical resolution point for all reported ICT-related incidents and has the requirement to work closely with other key internal stakeholders across the different technology...


  • Sydney, Australia NSW Government -Department of Customer Service Full time

    **ICT Vendor Performance Analyst, Sydney CBD + flexible office locations, Temporary opportunity until August 2024 (with the possibility of an extension)** The NSW Department of Customer Service (DCS) is a service provider, regulator, and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned...


  • Sydney, Australia Infopeople Full time

    Project Support Officer - NSW - 6 Months The Project Support Officer provides administrative and project support to senior project management staff involved in the development, delivery and management of complex ICT projects. The role contributes to a high performing team and acts to ensure project management excellence and continuous project...


  • Sydney, Australia Infopeople Full time

    Project Support Officer - NSW - 6 Months The Project Support Officer provides administrative and project support to senior project management staff involved in the development, delivery and management of complex ICT projects. The role contributes to a high performing team and acts to ensure project management excellence and continuous project...

  • Service Desk Officer

    2 weeks ago


    Sydney, Australia Emanate Technology Full time

    The Company:Emanate Technology is partnering with a federal government client in search of an ICT Service Desk Officer to provide quality service support to staff across Australia. The Role:The Service Desk Officer is tasked with providing 1st and 2nd level ICT support to stakeholders and supporting the client’s technology systems. The role involves...

  • IT Help Desk

    4 weeks ago


    Sydney, Australia Lanson Partners Full time

    Join a global team renowned for its exceptional culture Mac/Jafm and Okta Hybrid environment, 1-2 days working from home Join a leading global IT business to support internal employees worldwide, they are dedicated to providing exceptional IT support to ensure seamless operations across the business.  As a part of the global IT team, you will be...

  • Content Designer

    4 weeks ago


    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Content Designer** **Grade 7/8, 24 month Fixed Term Contract** - Full time, 24-month fixed-term contract in the Service NSW Website Team - 35-hour week with the option to work compressed hours - Base salary $95,136 to $112,164 plus superannuation and annual leave loading - Live and work anywhere in NSW - Haymarket CBD office and hybrid work options...

  • Project Officer

    4 weeks ago


    Sydney, Australia NSW Government -Legal Aid Commission, Office of the Full time

    **About us** Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices. **About the role** We currently have an ongoing...

  • Help Desk Support

    1 month ago


    Sydney, Australia Appetency Recruitment Services Full time

    1. Managed services experince 3. Over the phone and field / onsite technical support experience 4. 3 to 8 years experience ideally 5. Exp with Office 365 / M365 + telephony / VOIP based phone system such as Ringcentral, 3CX, Mitel, teams calling, etc Advanced remote troubleshooting and resolution - Remote & onsite Hardware Maintenance and Support - Use...


  • Sydney, Australia NSW Government -Greater Cities Commission Full time

    Technology Support Officer **Job Title**:Technology Support Officer **Job Grade / Classification**: Clerk Grade 5/6 **Employment Type**: Permanent **Location**:Parramatta - Permanent role - Hybrid working arrangements are available - Salary relative to experience, and ranges from $89,707 to $98,982 + super **About the Team**: Greater Cities Commission...