ICT Service Manager

2 months ago

Sydney, New South Wales, Australia Legal Aid NSW Full time

Job Summary

We are seeking a highly skilled and motivated ICT Service Manager to join our organisation at Legal Aid NSW. As an ICT Service Manager, you will be responsible for overseeing the management of the IT service desk, ensuring service level agreement (SLA) reporting and monitoring, and providing efficient business administration support.

Key Responsibilities

  • Oversee the management of the IT service desk to ensure timely and effective resolution of IT incidents and requests.
  • Ensure service level agreement (SLA) reporting and monitoring to meet organisational standards.
  • Provide efficient business administration support to ensure smooth operation of IT services.
  • Play a vital role in ensuring excellent customer service and maintaining a positive reputation for the organisation.

Requirements

  • Proven track record in IT service management with a deep understanding of ITIL processes and frameworks.
  • Strong technical expertise and leadership skills to manage a team of IT professionals.
  • Excellent business acumen and ability to communicate effectively with stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer

  • A competitive salary and benefits package.
  • Ongoing learning and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading organisation in the legal sector.

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