Service Desk Supervisor/ Technical Lead

2 weeks ago

Sydney, Australia NSW Government -NSW Education Standards Authority Full time

**Service Desk Supervisor/ Technical Lead**

NSW Education Standards Authority (‘NESA’) was formally established on 1 January 2017 to improve quality teaching and student learning across all schools and school sectors. It is responsible for the curriculum, assessment, teacher accreditation and regulatory standards in NSW schools, and accreditation of early childhood teachers.

We are looking for a Service Desk Supervisor/ Technical Lead provides technical support and advice to users across multiple locations, platforms and technologies and guides the activities of Technical Support staff responsible for the day-to-day operations of the agency’s ICT environment.

**To be successful in the role**
To be successful in this role you will need to demonstrate your immediate proficiency in the focus capabilities as highlighted in the Role Description. All the capabilities listed in the role description will be assessed at different stages of the recruitment process.

**Essential Criteria**
- Experience in Wintel, Linux/Unix environments.
- Experience in technical support and service delivery.
- Experience with IT service management process and delivery changes.

**Pre-screening questions**

Answer the two pre-screening questions below. We are looking for you to demonstrate your competency in this focus capability. Answer with concrete examples and in no more than 500 words per question. Briefly describe the context of the situation(s), the actions that you took, the outcome of your efforts and what you learned from the experience.

**Question 2**: How would you ensure that your team is motivated to provide good customer service in a challenging environment where users have conflicting priorities and demand immediate attention? Can you provide examples of initiatives you have led to improve team performance or efficiency?
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months._

At NESA we endeavour to make roles flexible. While this role is advertised as full time, we will consider requests to undertake the work on a flexible, part-time or job-share basis.

**Location**: 117 Clarence Street, Sydney
**Work type**: Ongoing Full -Time
**Classification**: Grade 7/8
**Closing date**: 26 July 11:59pm
**Total Remuneration**: $101,917 - $112,816 (plus superannuation and leave loading)
**Contact**: Abhishek Patel

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