Ict Asset Officer

2 weeks ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**ICT Asset Officer, 2 x Temporary positions available (with the possibility to extend or made ongoing), based onsite in Sydney CBD and Parramata**

The Department of Customer Service is looking for an ICT Asset Officer to join our growing team

**Benefits**
- 2 x Temporary opportunities available (6 months and 11 months), with the possibility to extend or made ongoing.
- Clerk grade 5/6, salary range: $93,295 - $102,941+ super (pro rata) commensurate with experience.
- State of the art offices in Sydney and Parramatta.
- We celebrate diversity and embrace flexible working - talk to us about what flexibility could look like for you.
- Excellent career development and learning development opportunities.

**About you**
- Strong communication skills, with the ability to clearly convey instructions to a variety of stakeholders.
- Previous experience providing client-focused ICT support services within a ServiceNow environment.
- Experience in ICT Asset Management and exposure to ICT Asset procurement processes.
- Collaborative professional adept in liaising with both internal and external service providers and vendors.
- Solid understanding of Microsoft Office with a particular focus on MS Teams and Excel.

**Your responsibilities will include**
- Develop and maintain a database for hardware assets (ServiceNow) and produce reports to enable effective support and management of ICT assets.
- Be an active participant in the development of Asset Management processes to improve workflow and overall operational efficiency.
- Liaise and coordinate with Internal and external service providers in the deployment and management of ICT Assets.
- Provide advice and support to stakeholders on asset requests and disposal to ensure compliance with approved legislation, standards, policies and procedures.
- Identify the impact/s of changing technology and software models on legacy and new environments to ensure business objectives are met.
- Manage stock distribution and shipping logistics for all incoming and outgoing ICT Assets.

**About Us**

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation and regulatory reform to create better outcomes for the people of NSW.

This role is an exciting opportunity to work with the broader Customer Engagement team who focus on business automation and the customer experience uplift for 16k + customers. We enable agencies to deliver personalised digital experiences to NSW and this role will be pivotal in achieving this

**If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you**

**What we need from you**

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Closing Date: Friday 18th August 10am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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