Desktop Support Officer

7 months ago


Sydney, Australia The Recruitment Company Full time

Are you between jobs or looking for short term work? Currently seeing a Technical Specialist/Desktop Support Officer for a large NSW government department.

**One month contract - may be extended**
**Liverpool location**
**$50-$70 per hour plus super**
**Available asap**
**NSW Government**

**About the role**:
The Technical Specialist provides an IT Support service to staff, primarily to:

- Support a large fleet of desktops, notebooks and other computing technology used, including the Standard Operating Environment
- Assist with planning and implementation of hardware and infrastructure projects.

**Key accountabilities**:

- Effectively support Windows operating systems in a networked environment
- Provide timely delivery of Level 1 and 2 support to users for any Microsoft Office or other software issues across a wide range of specialised services including timely escalation of issues appropriately
- Act as on-site pathology computer help desk for all medical and technical laboratory staff
- Log support calls
- Maintain up to date technical and business process knowledge
- Develop and maintain high quality documentation and procedures through assisting with writing and maintaining on-line help documentation and user manuals
- Maintain effective relationships and communication with LHD, eHealth and vendor ICT personnel to ensure the provision of appropriate support
- Provide project support for more complex ICT initiatives and project management including resources, administration and project performance
- Be accountable for meeting KPIs targets
- Contribute to the development and implementation of business plans
- Participate in an after hours on-call roster
- Service Desk/ Atlassian JIRA

**Essential requirements**:

- Demonstrated experience and expertise in hardware/software support including networked and standalone PCs, peripheral and software installation design, development and implementation and/or qualifications in Computer Science, Information Technology or related area
- ITIL Foundation
- Demonstrated ability to create and maintain detailed documentation
- Demonstrated experience in managing and supporting desktop hardware and software
- High level written and verbal communication and interpersonal skills, able to explain and recommend solutions to non-technical people



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