Service Desk Officer
5 months ago
$40 - $43 p/h + Super
- 6 Month Contract
- Sydney CBD
**Level 1 Service Desk Officer | 6 Months | Up to $47.73 p/h incl. super**
- $40 - $43 p/h + Super
- 6 Month Contract
- Sydney CBD
**About the Company**
This NSW Government Agency is dedicated to delivering trusted and independent systems, processes, oversight, and engagement that support the community in New South Wales.
**About the team**
This newly established team is composed of individuals who share a common mindset, striving for excellence in their work to make a positive impact on the residents of NSW. You need to be hands on be happy to get stuck in. This role requires you to get into the trenches
**About the Role**
As a Service Desk Support Officer, you will be responsible for providing end-user device support, managing hardware and software escalations, and ensuring the smooth operation of network and telephony environments. Your contributions will be critical in maintaining our Service Desk operations and supporting our staff across various locations.
The role is based on site at the Sydney CBD office, and may require travel to our other metro locations. **This role is not WFH suitable, and requires you to work fully on site.**
**Key accountabilities include**:
- Provide support for end-user device hardware, printers, desktops, laptops, and more.
- Utilize a ticketing system to log and respond to Service Desk queries promptly.
- Provide first and second-level Windows software support and troubleshooting.
- Manage hardware and software escalations with vendors.
- Offer first-level support for network and telephony environments.
- Assist with end-user device and venue ICT setup, configuration, and support during Elections.
- Deploy and test software solutions, creating and updating user and technical guides.
- Maintain asset databases to ensure accurate records.
**About You**
- Previous NSW Government experience highly regarded
- Excellent customer service skills
- Ability to work well under pressure
- Good time management skills
- Experience within the IT industry
- Experience installing and configuring computer and network equipment
**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1200 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support
-
Service Desk Officer
4 weeks ago
Sydney, New South Wales, Australia ignite Full timeAbout the RoleIgnite is seeking a skilled Service Desk Officer to join their team. As a Service Desk Officer, you will be the crucial link between end-users and technical support teams, providing expert-level technical support and guidance to level 1 support and end-users for complex issues that require deeper technical knowledge and troubleshooting...
-
Service Desk Coordinator
6 months ago
Sydney, Australia NSW Government -Department of Customer Service Full time**Service Desk Coordinator, Ongoing opporuntity, Sydney and Parramatta office locations + flexible/hybrid working options available** The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. ICT is being transformed from an outsourced vendor to a best of breed sourcing model with Service Desk and governance...
-
Service Desk Officer
5 months ago
Sydney, Australia Perigon Group Full time$65k - $70k + Super (Depending On Experience) - Active Directory and Office 365 - Sydney Based - Hybrid Working Arrangements **The Role**: Our client is a prestigious insurance organisation on the lookout for an Service Desk Officer to join their team on a permanent basis. - $65k - $70k + Super (Depending On Experience) - Permanent Role - Sydney Based -...
-
Service Desk
1 month ago
Sydney, Australia Cognizant Full time**Summary**: We have a number of exciting full-time permanent opportunities for Service Desk Support specialists to work in our Adelaide team. On offer is the chance to work on a range of exciting projects, supporting our clients. **Key Responsibilities**: As a Service Desk Support Specialist, you are the first point of contact for employees and clients...
-
IT Service Desk
7 months ago
Sydney, Australia Progressive People Full timeAre you newly "retired"? Maybe doing a Masters? Want to keep your skills current but don't want the hassle of full-time work? I have a position with a well thought of MSP who has stability, reputation and a very diverse client base looking for such a part-time person. Ideally you should have a couple of years experience in a similar role (Help Desk, Service...
-
Service Desk Analyst
6 months ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney CBD- Job Type: - Contract- Posted: - about 11 hours ago- Contact: - Aparna Sharma- Discipline: - General IT - Reference: - 261925- Initial 12 months contract - Location: Western Sydney (Richmond) - Hybrid work model ( 3 days / office) Our client is looking for a Service Desk Analyst to join its IT team. In this role you will be...
-
IT Service Desk Analyst
4 weeks ago
Sydney, New South Wales, Australia Barings Full timeJob SummaryBarings is seeking an IT Service Desk Support to provide local support to Australia offices and remote support to other regional locations. This position will be in our Sydney office, reporting to the IT Service Desk Manager.Key ResponsibilitiesProvide a single point of contact Service Desk Service to end users for IT-related incidents and...
-
Service Desk Technician
5 months ago
Sydney, Australia NinjaOne, LLC Full time**About the Role** We are searching for a Tier 1 Service Desk Technician to support our growing IT organization. You will join our team supporting NinjaOne's expanding employee population with timely and accurate IT troubleshooting. Use your IT expertise of computer hardware, software, and network troubleshooting to identify and diagnose day to day...
-
Graduate Service Desk Officer
5 months ago
Sydney, Australia Peoplebank Full timeLocation: - Sydney- Job Type: - Permanent- Posted: - about 8 hours ago- Contact: - Lizbeth Delos Reyes- Discipline: - General IT - Reference: - 262075Leaders IT is in collaboration with one of our global leaders in the design and construction of large projects in the sectors of Sustainable Mobility, Hydropower, Water, and Green buildings. They are currently...
-
IT Service Desk Analyst
4 weeks ago
Sydney, Australia Barings LLC Full timeIT Service Desk Analyst At Barings, we are as invested in our associates as we are in our clients. We recognize those who work diligently for us and reward them for personal and professional integrity, communication skills, distinct competencies and expertise in specific strategies, ability to collaborate as a team member and true dedication to the...
-
IT Service Desk Analyst
6 months ago
Sydney, Australia MinterEllison Full time**Location**: Sydney **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...
-
Service Desk Analyst
5 months ago
Sydney, Australia Robert Half Full timeService Desk Analyst providing level 1 -2 IT Support to 400+ users. The Company The Role Due to growth, a Service Desk Analyst role is available. You'll be providing 1st and 2nd line of support for everything IT-related ranging from telecommunications, desktops, networks, software, and internal systems. Responsibilities include: - Assist in maintenance...
-
Service Desk Manager Helpdesk Manager
5 months ago
Sydney, Australia Expertech Full time**Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security** The prime primary responsibility for the **Service Desk Manager | Helpdesk Manager - Service Desk, Desktop, Office 365, AD, Active Directory, Networks, Security - **is to manage, improve and drive a core operational support IT team to...
-
IT Service Desk Manager
2 months ago
Sydney, Australia Commonwealth Director of Public Prosecutions (CDPP) Full timeExecutive Level 1 - $112,233 - $122,486 plus 15.4% superannuation - Sydney, NSW Are you a tech-savvy leader with a passion for exceptional customer service? We want to hear from you. The IT Service Desk is a geographically dispersed team of IT professionals that provide frontline IT support for all CDPP systems to ensure the business objectives and...
-
Service Desk Manager
6 months ago
Sydney, Australia The Recruitment Company Full timeThe Service Desk Manager is responsible for the support of end user and student computer services, Internal and External resources. You will be responsible for managing and reporting on service levels, relationship management and business communication in relation to operational support services and act as a senior technical resource within the Support...
-
Service Desk Analyst
5 months ago
Sydney, Australia HAYS Full timeThis role provides support to our internal stakeholders with the computer and telephone systems. **Your new company** At Hays, we believe in being long-term partners with our people as well as our customers. Let’s create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment...
-
Service Desk Analyst
5 months ago
Sydney, Australia Collaborate Recruitment Pty Ltd Full time**Permanent role|On Site parking |Based in North Rock, Sydney**: - **Experience in Active Directory, Windows 10, Office 365 suit, Network devices**: - **Be the face of IT |Great career growth| Excellent company profit sharing** Our client is looking for Service Desk Analyst with 1st and 2nd level support for Active Directory, Windows 10, Office 365 suit,...
-
Service Desk Analyst
6 months ago
Sydney Western Suburbs, Australia HAYS Full timeService Desk Analyst - 12-month contract - $45 + super ph - Richmond Your new company This government client is looking for 2 Service Desk Analysts to come and join the team in Richmond Sydney. This will be a 12-month contract with the potential to extend. You will need an Australian driving licence and a commitment to fulfil the 12-month position. There...
-
Service Desk Specialist
2 months ago
Sydney, Australia Fisher Investments Europe Full timeService Desk Specialist **Overview** **The Opportunity**: The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first...
-
Service Desk Specialist
2 months ago
Sydney, Australia Fisher Investments Europe Full timeOverview: **The Opportunity**: The Fisher Investments Australasia Pty Ltd IT Service Desk Specialist provides in-depth desktop support to the Company and its employees. Your main responsibilities include troubleshooting, diagnosing and resolving complex PC and network problems. The Service Desk Specialist is a resource and first point of escalation to IT...