National Service Administration Manager

2 months ago

Smithfield, Australia Crown Equipment Full time

**About the Role**

We are seeking a highly skilled and motivated National Service Administration Manager to lead our National Service Administration team. In this role, you will be ensuring a high level of support to the National Service Account Managers, branches, and Customers by accurately maintaining the systems, producing monthly reports, accurate record keeping.

**Requirements**:
**Responsibilities & Duties**
- Assist the branches with information and requests in relation to National Service Customers.
- Monitoring performance of the National Service Administration team.
- Supervising and coaching administrators.
- Produce Debtors Report to identify outstanding debt and facilitate strategies for Account Managers to resolve.
- Unit Deliveries Report to ensure that appropriate post delivery service is provided.
- New and Cancelled Customer PM Contracts Report completed monthly or as required for various customers.
- Manages & coordinates the national rentals service deliverables for national clients
- Assist the branches with information and requests in relation to National Rental Customers.
- Ensure the AS400 system is maintained with accurate information at all times for all National Customers.

**Skills & Experience**
- Proven experience in service administration, management, or a related field.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent organizational and planning skills.
- Exceptional communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and experience with CRM or service management software.
- Ability to analyze data and make informed decisions to drive improvement.

**Benefits**

**What sets us apart?**

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally.

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

- A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
- Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
- Corporate Rates for Private Health Insurance.
- An inclusive working environment.
- An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

**The Company**

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.

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