National Account Development Manager
1 week ago
**About the Role
We are currently seeking a highly motivated and results-driven professional to join our team in the position of National Account Development Manager. As part of our National Service team, you will be responsible for driving operational excellence and business growth within your managed National Accounts.
This is a challenging yet rewarding opportunity that requires strong communication skills and the ability to build long-lasting relationships with our corporate customers. Reporting directly to the National Service Delivery Manager, you will play a key role in ensuring customer satisfaction through effective communication channels.
**Key Responsibilities:
- Develop and implement a national account strategy to guarantee customer satisfaction and drive business growth
- Identify and capitalize on opportunities for revenue expansion and development
- Establish regular meetings with key corporate customers to understand their needs and preferences
- Provide timely responses to all customer requests and inquiries, ensuring seamless service delivery
- Build and maintain strong relationships with our corporate customers, providing them with regular updates and information
- Monitor service performance against agreed-upon key performance indicators (KPIs)
- Collaborate with internal teams to ensure seamless service delivery and maximize customer satisfaction
- Utilize our CRM system to maintain accurate records of activities and customer interactions
- Ensure the security and maintenance of company property, equipment, and documents
**Requirements & Qualifications:** We are looking for a highly driven and organized individual with excellent communication skills and a proven track record in managing customer relationships. This role requires extensive travel, so we need someone who is flexible and able to adapt quickly to changing situations.
**Benefits Package:** As a Crown Equipment employee, you will enjoy a comprehensive benefits package that includes access to discounts and cashback from over 400+ retailers nationwide, a health and wellbeing platform to support your mental, physical, and financial goals, and more.
**About Us:** Crown Equipment is a well-respected global Materials Handling Equipment company with over 50 years of success in the Australian market. Our commitment to quality, service, and innovation has earned us a reputation as one of the leading suppliers of materials handling equipment in Australia. With operations across all states and territories, we offer a unique opportunity for talented individuals to join our team and contribute to our ongoing success.
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