Customer Experience Coordinator

5 months ago

Perth, Australia ABN Group Full time

493525
- Perth
- Customer Service/Call Centre
- Full-time (Fixed Term)
- Full-time (Permanent)

**About Us**

For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community - 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

**The Role**

As a Customer Experience Coordinator, you will provide an awesome customer experience to our valuable customers throughout their building journey. You will be their first point of contact, field their queries and provide regular updates.

Some key tasks and responsibilities will include:

- Guide and support our customers, ensuring they are well informed throughout each stage of their building journey
- Handle and respond to all customer queries positively and efficiently
- Liaise with internal stakeholders to seek information for customer queries and updates
- Ensure accuracy of all documentation and progress information is up to date
- Manage time frames throughout the customer building journey
- Work towards individual and team KPIs
- Coordinate required customer meetings with relevant stakeholders

We currently have a permanent and fixed term opportunity available within the team.

**You**

Are you a collaborative team player with a positive attitude and a passion for providing an amazing customer experience? If so, we would love to hear from you

Our Coordinators have a natural ability to build great relationships with our customers and guide them through their building journey. You will need to be resilient, empathetic and an effective communicator to ensure our customers are heard and they are kept well informed.

Experience working in residential construction would be beneficial, however we can teach you everything you need to know through your onboarding over the first couple months. Working in Customer Experience can be fast paced at times, so your organisational and time management skills will need to be top notch. You will be joining a fun and dynamic Customer Experience team who will be there to help you learn the ins and outs

**Why ABN?**

We're not just offering a job; we're inviting you to be part of a family that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:

- **In-House Discounts**: Exclusive discounts to enjoy
- **Flexibility**: Work arrangements tailored to support your work-life balance
- **Career Growth**: Opportunities to elevate your career within a thriving organization
- **Wellness Focus**: Dedicated programs to nurture your well-being
- **Health Coverage**: Access discounted private health insurance
- **Parental Leave**: Paid leave for both primary and non-primary carers

**What's Next?

  • Customer Experience Liaison

    1 month ago

    Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...

  • Customer Experience Liaison

    4 weeks ago

    Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex inquiriesIdentify...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492923 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Dale Alcock Homes is WA’s most awarded home builder and market innovator. Our construction procedures and quality checks instil a culture of genuine respect for our customer. We have...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    493728 - Perth - Customer Service/Call Centre - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493125 - Perth - Building/Construction - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Why You Will Be Excited About This Role**: Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492918 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493318 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Celebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years,...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493107 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Technician

    4 months ago

    Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Experience Specialist

    3 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...

  • Customer Experience Professional

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, renowned for its iconic Australasian brand. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people is at the heart of what...

  • Customer Experience Specialist

    1 week ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...

  • Customer Experience Specialist

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people makes us unique.Our Opportunity:We are looking for high calibre technicians to join our Perth team,...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    493107 Perth Customer Service/Call Centre Full-time (Fixed Term) Full-time (Permanent) Add to favourites Favourite View favourites Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    493703 - Perth - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important...

  • Customer Experience Coordinator

    3 weeks ago

    Perth, Western Australia ABN Group Full time

    About UsABN Group is a pioneer in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria.We've crafted over 90,000 homes, ranging from first homes to luxury residences, while maintaining the trust of our community.The RoleWe're seeking a Customer Experience Administrator to provide...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    About UsABN Group is a pioneering company in the building, property, and finance industries, with a rich history of making home ownership a reality for thousands in Western Australia and Victoria.We're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.The...

  • Logistics Coordinator

    2 weeks ago

    Perth Airport, Australia Electrolux Full time

    At Electrolux, we strive to shape living for the better for our consumers, our people, and our planet. As a global leader in home appliances, we aim to deliver enjoyable and sustainable living solutions. We're committed to diversity, inclusion, and innovation, fostering a collaborative environment where diverse perspectives thrive.As a Logistics Coordinator...

  • Customer Experience Liaison

    5 days ago

    Perth, Western Australia ABN Group Full time

    About UsAt ABN Group, we're a pioneer in the building, property, and finance industries. With a 45-year track record, we've crafted over 90,000 homes, making the dream of home ownership a reality for thousands in Western Australia and Victoria.We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic,...