Customer Experience Coordinator

6 months ago

Perth, Australia ABN Group Full time

**Customer Experience Coordinator**:

- 492923
- Perth
- Customer Service/Call Centre
- Full-time (Permanent)
- Add to favourites Favourite View favourites

**Our Company**

Dale Alcock Homes is WA’s most awarded home builder and market innovator. Our construction procedures and quality checks instil a culture of genuine respect for our customer. We have built a team of experienced, passionate people who believe you are only as good as your last home. Our staff prides themselves on strong work ethics, high values and a sense of belonging.

**The Role**

As a Customer Experience Coordinator, you will be providing an awesome customer experience to our valuable customers throughout the Preconstruction stage of their building journey. You will be their first point of contact, field their queries and provide regular fortnightly updates throughout Preconstruction until they are ready to commence Construction.

You will be responsible for all aspects of the Preconstruction workflow being completed within the required timeframes to achieve our targets, whilst also maintaining a high level of customer care.

Some of the key tasks and responsibilities will include:

- Providing structured fortnightly updates to customers
- Fielding and answering customer questions and queries
- Driving jobs through Preconstruction; from sign up to construction
- Tracking and coordination of job workflows throughout Preconstruction including liaising with internal and external stakeholders
- Coordination of all required customer meetings
- Attend weekly tracking meetings to provide updates to Sales Consultants and Team Manager
- Ensuring accuracy of all documentation issued and received
- Other ad hoc duties as required

**You**

To succeed in this role, you will have the following attributes:
Essential:

- Exceptional customer service experience
- Strong communication and interpersonal skills
- Positive attitude and strong work ethic
- Professional presentation
- Excellent organisational, time management and project management skills
- High level of attention to detail
- Strong problem-solving skills
- Strong computer skills

Desirable:

- Experience in new home construction
- Ability to read construction plans

**Why ABN?**

At ABN we are always on the lookout for great people. People with initiative, ambition, proven skills, a passion for what they do.

Some of our employee benefits include:

- In-house discounts
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary carers
- Dedicated wellness program
- Discounted private health insurance

**To Apply

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