Customer Experience Coordinator Role
2 weeks ago
About Us
ABN Group is a pioneer in the building, property, and finance industries with over 90,000 homes crafted for thousands of customers across Western Australia and Victoria.
We're not just a company; we're a family of 1,900+ employees and 3,000+ subcontractors driven by values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.
The Role
This Customer Experience Coordinator position will provide an exceptional customer experience to our valuable clients throughout their residential construction journey. As a key point of contact, you will guide them through each stage, address queries efficiently, and ensure timely progress updates.
Responsibilities include:
- Fostering strong relationships with clients and ensuring they are well-informed throughout the building process
- Handling and resolving client inquiries positively and effectively
- Liaising with internal stakeholders to obtain necessary information for client queries and updates
- Maintaining accurate documentation and progress records
- Coordinating meetings between clients and relevant stakeholders as required
You
To succeed in this role, you should be a collaborative team player with excellent communication skills and a passion for delivering outstanding customer experiences. While prior experience in residential construction is desirable, onboarding and training will equip you with the necessary knowledge.
Organizational and time management skills are essential to thrive in this fast-paced environment. You'll join a dynamic and supportive Customer Experience team dedicated to providing top-notch support to our clients.
Why ABN?
We offer more than just a job – we invite you to be part of a collaborative culture that values innovation, excellence, and employee well-being. Enjoy exclusive benefits, including In-House Discounts, flexible work arrangements, career growth opportunities, wellness programs, health coverage, and parental leave.
A competitive salary of $65,000 - $85,000 per annum reflects the importance of this role in delivering exceptional customer experiences.
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