Customer Experience Coordinator

6 months ago

Perth, Australia ABN Group Full time

**Customer Experience Coordinator**:

- 493125
- Perth
- Building/Construction
- Customer Service/Call Centre
- Full-time (Permanent)
- Add to favourites Favourite View favourites

**Why You Will Be Excited About This Role**:
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a Customer Experience Coordinator at Homebuyers Centre, you will play a pivotal role in ensuring our customers dreams of homeownership become a reality. You’ll have the opportunity to contribute to a market-leading, innovative team and make a lasting impact on our customers lives.

**Our Company**:
At WA’s leading volume residential builder, we foster a culture that values collaboration, creativity, and personal growth. As part of the ABN Group, we focus on delivering quality homes and outstanding customer experiences, having helped over 40,000 first home buyers. Our supportive and inclusive work environment encourages open communication and teamwork. You’ll be surrounded by dedicated professionals who are driven by a shared commitment to excellence.

**What you will be working on**:
Reporting to the Customer Experience Team Leader, you will be responsible for creating an awesome customer experience, being the first point of contact to our clients.

Key duties include:

- Action all customer enquiries regarding their build in line with customer response times
- Liaise with relevant departments to access appropriate and accurate information for clients
- Prepare all documentation for key handover
- Develop and maintain strong working relationships with all stakeholders
- Raise and action relevant variations that are required, ensuring plans and addenda are updated to reflect changes
- Ensuring all correspondence and documentation is saved and maintained

**You**:
This role is perfect for someone with a customer service, retail or an administrative background that is looking to join a collaborative team

To thrive in this role, you should possess the following qualities:

- Customer service experience
- Strong administrative skills with an exceptional eye for attention to detail
- Action-oriented mindset, able to work efficiently in a fast-paced environment
- Superior time management and organisational skills
- A fun and positive attitude, with a strong curiosity to learn and a one-team mindset
- High degree of sympathy/empathy, patience and understanding

**Why ABN**

We believe in recognising and celebrating achievements and providing ongoing opportunities for learning and development. Joining ABN means becoming part of a company that truly cares about its employees.

We offer:

- In-house discounts including private health insurance
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary care givers
- Dedicated wellness program and an active social club

**How to Apply**:

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