Customer Experience Coordinator

5 months ago

Perth, Australia ABN Group Full time

**Customer Experience Coordinator**:

- 493125
- Perth
- Building/Construction
- Customer Service/Call Centre
- Full-time (Permanent)
- Add to favourites Favourite View favourites

**Why You Will Be Excited About This Role**:
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? As a Customer Experience Coordinator at Homebuyers Centre, you will play a pivotal role in ensuring our customers dreams of homeownership become a reality. You’ll have the opportunity to contribute to a market-leading, innovative team and make a lasting impact on our customers lives.

**Our Company**:
At WA’s leading volume residential builder, we foster a culture that values collaboration, creativity, and personal growth. As part of the ABN Group, we focus on delivering quality homes and outstanding customer experiences, having helped over 40,000 first home buyers. Our supportive and inclusive work environment encourages open communication and teamwork. You’ll be surrounded by dedicated professionals who are driven by a shared commitment to excellence.

**What you will be working on**:
Reporting to the Customer Experience Team Leader, you will be responsible for creating an awesome customer experience, being the first point of contact to our clients.

Key duties include:

- Action all customer enquiries regarding their build in line with customer response times
- Liaise with relevant departments to access appropriate and accurate information for clients
- Prepare all documentation for key handover
- Develop and maintain strong working relationships with all stakeholders
- Raise and action relevant variations that are required, ensuring plans and addenda are updated to reflect changes
- Ensuring all correspondence and documentation is saved and maintained

**You**:
This role is perfect for someone with a customer service, retail or an administrative background that is looking to join a collaborative team

To thrive in this role, you should possess the following qualities:

- Customer service experience
- Strong administrative skills with an exceptional eye for attention to detail
- Action-oriented mindset, able to work efficiently in a fast-paced environment
- Superior time management and organisational skills
- A fun and positive attitude, with a strong curiosity to learn and a one-team mindset
- High degree of sympathy/empathy, patience and understanding

**Why ABN**

We believe in recognising and celebrating achievements and providing ongoing opportunities for learning and development. Joining ABN means becoming part of a company that truly cares about its employees.

We offer:

- In-house discounts including private health insurance
- Flexible working arrangements
- Opportunities to grow your career
- Paid parental leave for primary and non-primary care givers
- Dedicated wellness program and an active social club

**How to Apply**:

  • Customer Experience Liaison

    1 month ago

    Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a highly skilled Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex...

  • Customer Experience Liaison

    4 weeks ago

    Perth, Western Australia Commercial-RTA-Customer Experience Full time

    About the RoleWe're seeking a Customer Experience Partner to join our Real Time Agent Support Team. As a key member of our team, you'll play a vital role in ensuring our customers have a seamless experience with our platform and the people who support it.Key ResponsibilitiesSupport users and internal team members by responding to complex inquiriesIdentify...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492923 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Dale Alcock Homes is WA’s most awarded home builder and market innovator. Our construction procedures and quality checks instil a culture of genuine respect for our customer. We have...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    493525 - Perth - Customer Service/Call Centre - Full-time (Fixed Term) - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes,...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    493728 - Perth - Customer Service/Call Centre - Full-time (Permanent) **About Us** For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    About Us For almost 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 492918 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493318 - Perth - Administration/Support Service - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Celebration Homes is a WA based homebuilder focussed on building large, affordable family homes for hardworking West Aussies. Over the past 20+ years,...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    **Customer Experience Coordinator**: - 493107 - Perth - Customer Service/Call Centre - Full-time (Permanent) - Add to favourites Favourite View favourites **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and...

  • Customer Experience Technician

    4 months ago

    Perth, Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The RoleFisher & Paykel is an iconic Australasian brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Customer Experience Specialist

    3 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. We take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most...

  • Customer Experience Professional

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel Customer Services Pty Ltd is a global company with a strong local heritage, renowned for its iconic Australasian brand. We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people is at the heart of what...

  • Customer Experience Specialist

    1 week ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    The OpportunityWe are seeking a skilled Appliance Service Technician to join our team in Perth. As a trusted partner, we value our customers and strive to provide exceptional service and support.Key Responsibilities:Repair and Maintenance: Conduct professional quality service repairs directly to our customers at their residence or in the workshop.Product...

  • Customer Experience Specialist

    2 weeks ago

    Perth, Western Australia Fisher & Paykel Customer Services Pty Ltd Full time

    About the RoleFisher & Paykel is a global company with a strong local heritage, driven by values of being trusted, sustainably minded, innovative, generous, and curious. Our culture of curiosity and passion to develop solutions designed around people makes us unique.Our Opportunity:We are looking for high calibre technicians to join our Perth team,...

  • Customer Experience Coordinator

    5 months ago

    Perth, Australia ABN Group Full time

    493107 Perth Customer Service/Call Centre Full-time (Fixed Term) Full-time (Permanent) Add to favourites Favourite View favourites Our Company Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our...

  • Customer Experience Coordinator

    2 months ago

    Perth, Australia ABN Group Full time

    493703 - Perth - Customer Service/Call Centre - Full-time (Permanent) **Our Company** Home Assist is the dedicated service and maintenance division of ABN Group, Australia’s leader in construction, property and finance, combining 40 years of home building expertise and the strength of our Group into a specialist division wholly focussed on this important...

  • Customer Experience Coordinator

    3 weeks ago

    Perth, Western Australia ABN Group Full time

    About UsABN Group is a pioneer in the building, property, and finance industries, making home ownership a reality for thousands in Western Australia and Victoria.We've crafted over 90,000 homes, ranging from first homes to luxury residences, while maintaining the trust of our community.The RoleWe're seeking a Customer Experience Administrator to provide...

  • Customer Experience Coordinator

    4 weeks ago

    Perth, Western Australia ABN Group Full time

    About UsABN Group is a pioneering company in the building, property, and finance industries, with a rich history of making home ownership a reality for thousands in Western Australia and Victoria.We're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.The...

  • Logistics Coordinator

    2 weeks ago

    Perth Airport, Australia Electrolux Full time

    At Electrolux, we strive to shape living for the better for our consumers, our people, and our planet. As a global leader in home appliances, we aim to deliver enjoyable and sustainable living solutions. We're committed to diversity, inclusion, and innovation, fostering a collaborative environment where diverse perspectives thrive.As a Logistics Coordinator...

  • Customer Experience Liaison

    5 days ago

    Perth, Western Australia ABN Group Full time

    About UsAt ABN Group, we're a pioneer in the building, property, and finance industries. With a 45-year track record, we've crafted over 90,000 homes, making the dream of home ownership a reality for thousands in Western Australia and Victoria.We're a family of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic,...