Customer Experience Coordinator

12 hours ago


Perth, Western Australia ABN Group Full time

About ABN Group

We're a pioneer in building, property, and finance industries with over 45 years of experience.

Our companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective.

The Role: Customer Experience Coordinator

As a Customer Experience Coordinator, you will provide an exceptional customer experience to our valued customers throughout their building journey.

You will be the primary point of contact, fielding customer queries and providing regular updates.

  • Guide and support our customers throughout each stage of their building journey
  • Handle and respond to customer inquiries positively and efficiently
  • Liaise with internal stakeholders for customer query resolution and updates
  • Maintain accuracy of all documentation and progress information
  • Manage time frames throughout the customer building journey
  • Achieve individual and team performance targets

You

Are you a collaborative team player with a positive attitude and a passion for delivering an outstanding customer experience?

You will need to build strong relationships with our customers, be resilient, empathetic, and an effective communicator.

Experience working in residential construction is highly desirable, but we can teach you everything you need to know during your onboarding process.

Our company culture values innovation, passion, and excellence.

We offer a range of benefits, including:

  • In-House Discounts: Exclusive discounts for our employees
  • Flexibility: Customized work arrangements to support work-life balance
  • Career Growth: Opportunities to advance within our thriving organization
  • Wellness Focus: Dedicated programs to nurture employee well-being
  • Health Coverage: Access to discounted private health insurance
  • Parental Leave: Paid leave for both primary and non-primary carers

Salary: $65,000 - $85,000 per annum (depending on experience)



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