Account Manager

2 months ago

Smeaton Grange, Australia Carbiz Rentals Full time

**$60k-$70k Base + Super + Company Drive Car + Commission**:

- **Additional earning potential through commission & various streams of bonus incentives**:

- **Ongoing training, support, mentorship and opportunity for career development**

**About the Us**:
Carbiz is an industry leader in all-in-one accident management service, streamlining the way people get back on the road after an accident. With over 7500+ 5-star reviews from satisfied customers, we have established ourselves as a trusted provider of like-for-like accident replacement vehicles. Our dedication to excellence has been recognised by prestigious industry awards, including the Business Concept’s 'Automotive Awards 2023' and the Product Review 'Product Review 2023 & 2024' awards. These accolades highlight our commitment to delivering exceptional products and services to our customers.

We offer a team-first culture with unrivalled opportunity for growth, living by our company values in everything we do;
- **Love what we do - **We are passionate about delivering for our customers, team, and partners every time
- **Better than yesterday - **We grow each day, learning from our experiences
- **Win with trust - **Lead the market by being trusted, reliable and helpful
- **Collaborative core - **Working smarter together
- **Valuing people - **We respect our people, encourage their development, and reward their performance

As an Account Manager at Carbiz, you will be supporting the Business Development Manager in overseeing a portfolio of existing clients and fostering strategic relationships within the South-West Sydney region. The objective is to effectively manage and grow relationships with existing clients, ensuring their ongoing satisfaction and loyalty.

**What’s in it for You**:

- Full-time opportunity with uncapped commission structure and various streams of bonus incentives.
- Fully maintained company vehicle & fuel card.
- Laptop, mobile phones, and uniforms provided.
- Ongoing training, support, mentorship and opportunity for career development.
- Collaborative team culture and surrounded by like-minded individuals.

**About the Role**:
Responsibilities are, but not limited to, the following:

- Manage an account of existing clients, including tow truck and collision repairer companies.
- Engage with existing clients over the phone and face-to-face to understand their needs and ensure their satisfaction with our services.
- Inform and educate referrers on initiatives, procedures, and points of difference.
- Log detailed activity, visits, and relevant commentary to ensure accurate reporting and review of business.
- Handle feedback/complaints and implement problem-solving strategies to resolve referrer concerns to ensure customer satisfaction.
- Stay up-to-date with industry trends and competitor activities to anticipate new business opportunities.

**About You**:

- Prior experience in Customer Service, Sales, Account Management or Business Development preferred but not essential (we hire based on attitude).
- Valid driver’s license and the ability to travel locally as required (Essential).
- Proven experience fostering long-term relationships and service with customers and/or clients.
- Excellent interpersonal and partnership-building skills.
- Well-developed verbal communication, problem-solving, and conflict resolution skills.
- A positive, can-do attitude with a willingness to assist team members to ensure excellent customer service delivery.

If you, or anyone you know is a self-driven and motivated Account Manager passionate about building strategic relationships and driving growth,
- Department
- Sales
- Role
- Partnership Success Executive
- Locations
- Smeaton Grange
- Yearly salary
- AUD60,000 - AUD70,000
- Work Type
- Full time

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