Business Development and Relationship Manager

3 weeks ago


Smeaton Grange, New South Wales, Australia AMA GROUP AUSTRALIA Full time
About ACM Parts

ACM Parts is a leading provider of alternative and specialty parts to the automotive repair industry in Australia, dedicated to keeping vehicles on the road. We are revolutionizing the way vehicles can be repaired by offering a choice of options that suit their needs.

The Opportunity

We are seeking an experienced Business Development and Relationship Manager based in NSW/ACT to engage with, build and maintain sustainable relationships with key Collision customers within our portfolio. This role will work closely with our Sales Operations Manager to thoroughly understand customer needs and deliver value-added solutions.

Key Responsibilities
  • Foster positive relationships with key Collision customers as their primary point of contact.
  • Facilitate face-to-face and phone meetings to understand customer needs and requirements.
  • Present customer feedback on service levels, product quality and delivery to internal stakeholders.
  • Implement agreed changes or improvements to deliver a better experience for customers.
  • Maintain customer portfolio efficiently.
  • Promote company products/services addressing client objectives.
  • Maintain industry knowledge to support ACM Parts growth and diversification.
  • Create procedures to improve customer outcomes and satisfaction levels.
  • Analyse sales reports to identify areas for improvement.
Requirements
  • Previous experience in sales and account management.
  • Automotive Parts/Panel knowledge.
  • Experience in building business relationships/customer service.
  • Account Managing/Business Development experience.
  • High computer proficiency.
  • Attention to detail.
  • Personable and patient.
Benefits
  • Reward & recognition.
  • Career development and training.
  • Referral bonus for recommending a friend.
  • Discounts on parts and tools.
  • Uniforms.
  • Professional counselling services.
Compensation Package

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus additional benefits and opportunities for professional growth.



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