Principal Complaints Management and Oversight

**In this role you will**: - Liaise and consult with external organisations to confirm which complaints should be referred. - Prepare documentation, including formal notices and correspondence, for the immediate referral of matters to external organisations, as well as informing complainants and external organisations of the outcome of the referral. -...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

**In this role you will**: - Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled. - Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an...

Your contribution Using your understanding and experience in policy development, you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

**Job Title**: Reporting & Oversight Manager - Suncorp Bank **Req ID**: 81475 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role The Reporting & Oversight Manager role is designed to ensure the quality and integrity of customer feedback reporting, analytics and systems, to enable...

Public Sector People is currently recruiting for a Complaint Resolution Professional on behalf of a State Government Department. This temporary position offers the possibility of extension and provides an exciting opportunity to work in a central Brisbane CBD location.The role involves analyzing and managing complex complaints, maintaining accurate records,...

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

As the Principal Advisor (ICT) you will be part of a dynamic, diverse, and inclusive team that is committed to providing a high standard of service to support Maritime Safety Queensland (MSQ) in providing comprehensive oversight and governance of all aspects of the branch's ICT environment and deliver continuous business improvement initiatives. Some of your...

**Key Duties and Responsibilities**:The Principal Advisor Key Responsibilities are**: - Prepare high level strategic advice to departmental senior executives, including the Deputy Director-General, Director-General, and the Minister. - Prepare strategic advice and recommendations for policy and program reform for key issues affecting older people including...

**Job Title**: Complaints Helpdesk Analyst - Suncorp Bank **Req ID**: 81476 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery &...

The Industrial Relations and Policy team is responsible for contributing to the development and implementation of the department's industrial relations agenda, including: the development and implementation of certified agreements (enterprise bargaining); dispute management both directly with unions and in the Queensland Industrial Relations Commission;...

As the Principal Advisor (ICT) you will be part of a dynamic, diverse, and inclusive team that is committed to providing a high standard of service to support Maritime Safety Queensland (MSQ) in providing comprehensive oversight and governance of all aspects of the branch's ICT environment and deliver continuous business improvement initiatives. Some of your...

**About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland. **Role of the Principal Policy Officer will be to**: - Provide strategic and operational advice to,...

**Your opportunity**: Governance, Strategy and Planning (GSP) undertakes a range of functions to support the department to meet its strategic objectives and operational requirements and delivers services and products to support frontline and corporate staff to effectively and confidently perform their duties. Its functions include strategy design, risk...

**As our Principal Contract Management Officer, you will**: - Provide high-quality and timely contract administration for the Programs high[1]value and high-risk contracts, including to monitor performance through formal review meetings with contract managers and suppliers. - Provide advice and structured support for routine sourcing activities undertaken...

**About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experienced **Complaints Officer** to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into...

About Centacare BrisbaneCentacare Brisbane is a leading not-for-profit organisation in South East Queensland, committed to delivering high-quality services to its clients. We are seeking a skilled and dedicated individual to join our team as a Practice Quality Assurance Coordinator.Key ResponsibilitiesThe successful candidate will be responsible for managing...

Principal Investigators may come from a variety of professional backgrounds. Relevant expertise in public administration and/or administrative law and the conduct of investigations is required for this role. **Key responsibilities**: As a Principal Investigator, you could work in a range of roles within the Office. Depending on the Office's needs, your work...

Eden Ritchie is seeking a **Principal's Representative** to deliver complex capital works projects on behalf of Department and other agencies that deliver positive economic and social outcomes. - **12 month contract with the possibility of 1 x 12 month extension**: - **Brisbane CBD location** **As the Principal's Representative, your key responsibilities...

**The Principal Program Officer key responsibilities are**: - Prepare policy, procedural, practice and case specific advice in support of departmental responses to requests for information from the Coroner's Court and other oversight bodies. Develop, manage and implement projects and programs that support the effective delivery of services relevant to the...