Principal Complaints and Resolution Officer

At Perigon Group, we're dedicated to providing fast and flexible loans to mainstream Australians. As a Complaint Resolution Officer, you'll be responsible for resolving customer complaints and managing outstanding debt cases. Your strong communication skills and financial acumen will help turn challenging situations into positive outcomes.Key...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

About the RoleThe Perigon Group is seeking a skilled Complaint Resolution Officer to join their team. As a key member of the company, you will be responsible for resolving customer complaints and managing outstanding debt cases.Key Responsibilities:Handle customer complaints in a timely and effective manner.Communicate empathetically with customers via...

Your contribution Using your understanding and experience in policy development, you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer. - Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution...

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

About the RoleCover-More Group is seeking a highly skilled and experienced professional to lead our Internal Dispute Resolution (IDR) team. As a key member of our leadership team, you will be responsible for developing and implementing a complaints management framework that ensures exceptional customer experiences and resolves complex issues efficiently.Key...

**In this role you will**: - Manage the efficient and effective delivery and coordination of high-quality referrals and resolution practitioner (registered and unregistered) and health service providers, in line with organisation policies, procedures, and legislation, including: - prioritisation and progression of caseloads to achieve timelines in a...

**In this role you will**: - Manage the development and ongoing performance of the Assessment and Resolution referral function to ensure it supports the OHO to meet its strategic and legislative objectives. This includes the development, monitoring and review of referral policies and procedures ensuring sound governance. - Build and maintain strong internal...

Join Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane! Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. - APS5 Equivalent $55 + p/h + super - Located in Chermside, Brisbane QLD - Up to 12 month casual assignment, possibility of an extension,...

Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

**As our Principal Contract Management Officer, you will**: - Provide high-quality and timely contract administration for the Programs high[1]value and high-risk contracts, including to monitor performance through formal review meetings with contract managers and suppliers. - Provide advice and structured support for routine sourcing activities undertaken...

Two roles available **What you do**: The Internal Dispute Resolution Officer role ensures the prompt and efficient management of Internal Dispute Resolution (IDR) and disputes related to travel insurance products, in compliance with ASIC RG271. Key responsibilities include conducting thorough investigations, collaborating with internal departments for...

Principal Investigators may come from a variety of professional backgrounds. Relevant expertise in public administration and/or administrative law and the conduct of investigations is required for this role. **Key responsibilities**: As a Principal Investigator, you could work in a range of roles within the Office. Depending on the Office's needs, your work...

6 - Month Contract with Federal Agency in Brisbane CBD **Your new company**: Hays has partnered with a federal government statutory agency. **Your new role**: The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents. Responsibilities include: - Utilise a variety of techniques to address...

**About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experienced **Complaints Officer** to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into...

**About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland. **Role of the Principal Policy Officer will be to**: - Provide strategic and operational advice to,...

Company OverviewPerigon Group is a leading online lender dedicated to providing fast and flexible loans to mainstream Australians. Our mission is to improve our customers' financial futures through inclusive access to finance, comprehensive credit reporting, and transparent financial education.The RoleIn this role, you will be responsible for resolving...

Job Title: Senior Dispute Resolution ManagerAs a Senior Dispute Resolution Manager at Cover-More Group, you will play a key role in leading the complaints management function, combining hands-on execution with team leadership. Your expertise will be crucial in ensuring that complaints are handled efficiently, within regulatory timelines, and with a focus on...

Dispute Resolution Specialist Role DescriptionWe are seeking a highly skilled Dispute Resolution Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our organisation, you will be responsible for resolving customer complaints in accordance with external dispute guidelines, policies and procedures.Key ResponsibilitiesResolve...