Principal Complaints and Resolution Officer

Public Sector People is currently recruiting for a Complaint Resolution Professional on behalf of a State Government Department. This temporary position offers the possibility of extension and provides an exciting opportunity to work in a central Brisbane CBD location.The role involves analyzing and managing complex complaints, maintaining accurate records,...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Public Sector People is recruiting for an A05 Dispute Resolution Officer on behalf of a State Government Department. This role is a temporary position with potential for extension. This role involves analysing and managing complex complaints, maintaining accurate records and assessing/facilitating early resolution and conciliation services.  About the...

Your contribution Using your understanding and experience in policy development, you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer. - Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution...

Transform Your Career with Cover-More Group:We're seeking a skilled and passionate Customer Complaint Resolution Specialist to join our team. As a key member of our customer experience team, you will play a vital role in ensuring exceptional service delivery to our customers.About the Role:This is an exciting opportunity to work with a leading travel...

**In this role you will**: - Manage the development and ongoing performance of the Assessment and Resolution referral function to ensure it supports the OHO to meet its strategic and legislative objectives. This includes the development, monitoring and review of referral policies and procedures ensuring sound governance. - Build and maintain strong internal...

Join Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane! Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. - APS5 Equivalent $55 + p/h + super - Located in Chermside, Brisbane QLD - Up to 12 month casual assignment, possibility of an extension,...

Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

**What you do** The Internal Disputes Resolution Officer role ensures the prompt and efficient management of Internal Disputes Resolution (IDR) and disputes related to travel insurance products, in compliance with ASIC RG271. Key responsibilities include conducting thorough investigations, collaborating with internal departments for process improvements,...

**As our Principal Contract Management Officer, you will**: - Provide high-quality and timely contract administration for the Programs high[1]value and high-risk contracts, including to monitor performance through formal review meetings with contract managers and suppliers. - Provide advice and structured support for routine sourcing activities undertaken...

6 - Month Contract with Federal Agency in Brisbane CBD **Your new company**: Hays has partnered with a federal government statutory agency. **Your new role**: The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents. Responsibilities include: - Utilise a variety of techniques to address...

Principal Investigators may come from a variety of professional backgrounds. Relevant expertise in public administration and/or administrative law and the conduct of investigations is required for this role. **Key responsibilities**: As a Principal Investigator, you could work in a range of roles within the Office. Depending on the Office's needs, your work...

Two roles available **What you do**: The Internal Dispute Resolution Officer role ensures the prompt and efficient management of Internal Dispute Resolution (IDR) and disputes related to travel insurance products, in compliance with ASIC RG271. Key responsibilities include conducting thorough investigations, collaborating with internal departments for...

**About the company**: Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. They are currently looking for an experienced **Complaints Officer** to join their team on a long-term temporary assignment for 12 months. **About the role**: - Managing complaints coming into...

**About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland. **Role of the Principal Policy Officer will be to**: - Provide strategic and operational advice to,...

About Public Sector PeopleWe are recruiting on behalf of a State Government Department for a Dispute Resolution Officer role.This is a temporary position with potential for extension. The Dispute Resolution Officer plays a vital role within the dispute resolution team, supporting the team in meeting complaint resolution targets, delivering exceptional...

Job DescriptionSuncorp Group is seeking a skilled Insurance Complaints Specialist to join our External Customer Relations team in Brisbane or Melbourne.About the RoleThis 12-month full-time position involves managing a dynamic portfolio of insurance complaints referred to external dispute resolution (EDR) schemes, primarily the Australian Financial...

Job Title: Senior Dispute Resolution ManagerAs a Senior Dispute Resolution Manager at Cover-More Group, you will play a key role in leading the complaints management function, combining hands-on execution with team leadership. Your expertise will be crucial in ensuring that complaints are handled efficiently, within regulatory timelines, and with a focus on...