Policy and Complaints Management Officer

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

6 - Month Contract with Federal Agency in Brisbane CBD **Your new company**: Hays has partnered with a federal government statutory agency. **Your new role**: The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents. Responsibilities include: - Utilise a variety of techniques to address...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

**In this role you will**: - Manage the development and ongoing performance of the Assessment and Resolution referral function to ensure it supports the OHO to meet its strategic and legislative objectives. This includes the development, monitoring and review of referral policies and procedures ensuring sound governance. - Build and maintain strong internal...

Multiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...

About the role Strategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

The role The Assisted Reproductive Technology Unit (ARTU) is a newly established unit in the Office of the Chief Health Officer. We are leading implementation of a new regulatory and compliance scheme for assisted reproductive technology (ART) in Queensland, that seeks to protect the interests of persons born as a result of ART and those using ART. ARTU will...

**About the Role**: Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 4 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives. The role has a particular focus on finalising the...

Great opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...

**About the Department of Education**: The Department of Education (DoE) is committed to giving all children a great start, engaging young people in learning, creating safe and inclusive workplaces and investing in communities for a stronger Queensland. **Role of the Principal Policy Officer will be to**: - Provide strategic and operational advice to,...

**In this role you will**: - Identify and analyse matters presenting serious risk to the health and safety of the public, in accordance with the Health Ombudsman Act 2013, and make recommendations on how these should be handled. - Oversee the provision of assistance, and where appropriate, warm transfers to relevant agencies for individuals making an...

The Policy Officer position is an opportunity to join the Strategic Performance and Research (SPR) team in the Strategic Policy and Insights division of the Department of State Development, Infrastructure and Planning. With a focus on collaboration and engagement across the department and other government agencies, SPR drives the delivery of policy and...

Join the Department of Energy and Climate (DEC) as a Policy Officer and be part of a team that is making a difference and creating a lasting legacy. Our department is playing a significant role in Queensland's future. As a Policy Officer in the Future Fuels team, you'll be responsible for supporting the development and delivery of innovative and...

Join Our Team as an APS5 Equivalent Complaints Officer in Chermside, Brisbane! Make a Difference in Complaints Resolution, Engage with Diverse Audiences, and Contribute to the Success of a Federal Government Agency. - APS5 Equivalent $55 + p/h + super - Located in Chermside, Brisbane QLD - Up to 12 month casual assignment, possibility of an extension,...

The RoleAs a Policy Officer within Water Resource Management, you will be involved in undertaking research, analysis and providing authoritative policy and analytical advice and guidance on complex issues facing Queensland's non-urban water sector. You will provide policy support by undertaking targeted research and analysis and coordinating information and...

**About Us**: At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions and objectives for the betterment of the community. Economic Policy supports and advises the Premier and Cabinet on priority...

Transform Your Career with Cover-More Group:We're seeking a skilled and passionate Customer Complaint Resolution Specialist to join our team. As a key member of our customer experience team, you will play a vital role in ensuring exceptional service delivery to our customers.About the Role:This is an exciting opportunity to work with a leading travel...

**About Us**: At the Department of the Premier and Cabinet (DPC), our primary responsibility is to provide support and guidance to the Premier and Cabinet to effectively deliver on the government's priorities, commitments, decisions, and objectives for the betterment of the community. Events and Policy Coordination is responsible for the coordination and...