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Principal Complaints Officer

1 month ago

Brisbane, Australia Queensland Health Full time

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or public interest disclosures. This role will also provide authoritative advice and support to Divisions and Commercialised Business Units of the Department of Health in relation to matters of possible and suspected corrupt conduct and Public Interest Disclosures.
The position is also responsible for undertaking audits and quality assurance reviews of the complaints management capabilities and delivering education programs and liaison activities aimed at increasing the awareness of public officials in relation to public sector ethics, corrupt conduct and public interest disclosures reporting and management. In this role, you will be communicating and negotiating with the Crime and Corruption Commission, Queensland Police Service, Office of the Health Ombudsman, Australian Health Practitioners Regulation Agency and other relevant internal and external stakeholders with regard to the management of matters.
About usThe Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.
The Ethical Standards Unit (ESU) is the Department of Health's central point for receiving, assessing and reporting suspected corrupt conduct under the Crime and Corruption Act 2001 to the Crime and Corruption Commission (CCC) and public interest disclosures (PID) under the Public Interest Disclosure Act 2010 to the Queensland Ombudsman. These statutory functions are delegated by the Director-General.

**Benefits**:

- A fast-paced, challenging and supportive environment
- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

How to apply
- Please submit your resume (including the details of two referees), and
- A cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.This work is licensed under a Creative Commons Attribution 3.0 Australia License.