Complaints Management and Oversight

**In this role you will**: - Manage the development and ongoing performance of the Assessment and Resolution referral function to ensure it supports the OHO to meet its strategic and legislative objectives. This includes the development, monitoring and review of referral policies and procedures ensuring sound governance. - Build and maintain strong internal...

**Job Title**: Reporting & Oversight Manager - Suncorp Bank **Req ID**: 81475 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role The Reporting & Oversight Manager role is designed to ensure the quality and integrity of customer feedback reporting, analytics and systems, to enable...

**Job Title**: Complaints Helpdesk Analyst - Suncorp Bank **Req ID**: 81476 **Department**: SB Strategic Delivery Executive Office **Division**: Suncorp Bank **Location**: Brisbane About Us About the Role As a Complaints Helpdesk Analyst, you will support the configuration and administration of our customer complaint management systems within the Discovery &...

About Centacare BrisbaneCentacare Brisbane is a leading not-for-profit organisation in South East Queensland, committed to delivering high-quality services to its clients. We are seeking a skilled and dedicated individual to join our team as a Practice Quality Assurance Coordinator.Key ResponsibilitiesThe successful candidate will be responsible for managing...

About the role Strategy and Governance is responsible for a wide range of services across Queensland Public Trustee's (QPT), which includes prioritising approach, strategy, programs and projects, maintaining whole of organisation objectives, and providing rigorous, timely and accurate advice about whole of QPT strategy, policy, governance and engagement and...

**About the Role** Reporting to the Head of Customer Relations, the purpose of this position is to build capability and mitigate risk across BOQ Group by ensuring quality management of internal and external dispute resolution (IDR and EDR) managed by the Customer Relations team. This role will support all BOQ Group brands including Bank of Queensland, ME and...

Your contribution Using your understanding and experience in policy development, you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines, and liaising with policy content owners...

Job DescriptionSuncorp Group is seeking a skilled Insurance Complaints Specialist to join our External Customer Relations team in Brisbane or Melbourne.About the RoleThis 12-month full-time position involves managing a dynamic portfolio of insurance complaints referred to external dispute resolution (EDR) schemes, primarily the Australian Financial...

12-Month Contract with Reputable Federal Agency in Brisbane **Your new company**: Hays has partnered with a large Federal government statutory agency. **Your new role**: The APS5 Complaints Officer operates under limited supervision, handling moderately complex to complex tasks. The role is guided by legislation, policies, procedures, standards,...

Public Sector People is currently recruiting for a Complaint Resolution Professional on behalf of a State Government Department. This temporary position offers the possibility of extension and provides an exciting opportunity to work in a central Brisbane CBD location.The role involves analyzing and managing complex complaints, maintaining accurate records,...

**_The Professional Standards and Governance Command (PSGC) ensures the community has confidence that Queensland Corrective Services (QCS) as a top tier public safety agency is delivering professional corrective services through a competent and confident workforce supported by strong and ethical leadership. The purpose of PSGC is to build, drive and...

The RoleThe Principal Complaints Officer is responsible for facilitating preliminary complaint processes and reviewing complaint handling processes across the organisation, and conducting high level, complex and sensitive investigations of suspected corrupt conduct which may include investigations into the commercial activities of the department and/or...

Multiple APS4 & 5 vacancies are available in both Brisbane CBD and North Brisbane. **Your new company** The federal government organisation is seeking multiple APS4 & 5 Complaints Officers to join their team for 12-month contracts. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps....

Multiple positions available | 12 month contracts | North Brisbane location **Your new company** Hays has partnered with a Federal Government Agency that provides funding and support to help eligible Australians achieve an improved quality of life through facilitating access to services within their community. On offer are multiple APS5 and APS6 positions...

Transform Your Career with Cover-More Group:We're seeking a skilled and passionate Customer Complaint Resolution Specialist to join our team. As a key member of our customer experience team, you will play a vital role in ensuring exceptional service delivery to our customers.About the Role:This is an exciting opportunity to work with a leading travel...

Great opportunity with someone experienced in handling complaints to join Federal Government organisation. **Your new company** Hays have partnered with a leading Federal Government Agency. Our client is known for supporting a better life for Australians with significant and permanent disability, and for their families and carers. An exciting opportunity...

Your contribution Using your understanding and experience in policy review and development, and complaints coordination you will: - coordinate, conduct and assist in researching and analysing policy issues and legal advice, and work in a team to develop evidence-based policy solutions - coordinate and manage multiple projects and tasks, meeting deadlines,...

**About the Role**: Public Sector People are collaborating with a State Government Department to recruit for an AO5 Complaints and Operations Officer. This temporary role spans 4 months with potential for extension, offering a unique opportunity to contribute to the department's mission and objectives. The role has a particular focus on finalising the...

6 - Month Contract with Federal Agency in Brisbane CBD **Your new company**: Hays has partnered with a federal government statutory agency. **Your new role**: The senior complaints office's role is guided by legislation, policies, procedures, standards, methodologies, and precedents. Responsibilities include: - Utilise a variety of techniques to address...

The Star Entertainment Group is a publicly listed company on the Australian Securities Exchange (ASX). Our purpose is to deliver sustainable outcomes for our guests, team members, communities, and shareholders through entertainment, gaming, and leisure experiences. We achieve this by providing safe, responsible, and ethical services.Our properties in...